Other U.S. Wells Fargo locations may be considered
Wells Fargo Technology
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology (“Technology”) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.
The Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. The Technology team also helps customers by remaining trusted partners working with all lines of business to develop and deliver value-added products and services. To do this, the Technology team draws on the talents and motivation of thousands of technology team members across the enterprise. Altogether, the Technology team manages worldwide technology for more than 8,700 stores and 12,500 ATMs – larger than Starbucks and The Gap combined.
This executive leadership role is key and transformational for the Technology Infrastructure organization, as part of our Technology target operating model. The Infrastructure Supplier Management and CTO Transformation Support Leader will be the point person for person for building strong working relationships with the Technology Infrastructure Supplier organizations and the CTO office to ensure TI services meet the needs of Technology Business Partners.
Position Responsibilities and Expected Outcomes
Understanding of ITIL model of Service Management and the underlying processes.
Creating foundational processes and product design choices in partnership with TI suppliers that meet the needs of TI customers
Ensure that products, process, services and large projects driven by TI are usable, intuitive and actionable for Customers in a timeline and structure they can support
Collect, manage, prioritize and communicate a forward looking view of TI portfolio of product development and projects that impact CIO customers
Recognize and drive incremental improvements in products, processes and services
Creating effective and efficient processes and producing clear and concise process documentation.
Ensure that solutions are secure, scalable and stable
Engage in collaborative problem solving and evaluation in an effort to understand the drivers that influence all parties and the levers that can be used in negotiating/influencing a desired outcome
Keep up-to-date with business trends and the needs and issues of internal and external stakeholders, anticipating their future needs
In partnership with architecture, champion the use and compliance of TI patterns architecture, standards and services
Listen, understand and identify customer expectations, preferences and aversions to help drive TI product and process strategy
12+ years of technology infrastructure and strategy experience
7+ years of management experience in technology
Experience managing an enterprise-wide technology infrastructure or service component or all end-to-end distributive infrastructure activities for a major line of business
Other Desired Qualifications
10+ years of experience in application and/or infrastructure operations management and/or architecture and design
Proven experience leading and executing complex technology transformational programs across an enterprise
Skilled in Business Process Management, leading a process centric organization, managing to quality indicators and driving continuous improvement activities
Demonstrated ability to collaborate and consult with key internal partners and translate complex, technical concepts so that they are clearly understood in support of sound decisions to meet business objectives
Demonstrated experience partnering with direct and in-direct business line senior leaders in long range strategic planning and ensuring integration with enterprise-wide technology strategy. This includes experience and the ability to balance all the different considerations and sensitivities with partners and influence positive strategic direction
Strong matrixed management experience in technology within a global large scale financial services company
Broad knowledge of the IT infrastructure systems integration and how IT enables the business through effective strategic planning, governance and management disciplines
A bachelor degree or higher in technology, operations, or business management (MBA Preferred)
Senior level leadership experience managing a complex organization including, managers, individual contributors and vendor resources across multiple global locations
Highly refined and professional verbal and written communications and ability to assist in building and presenting complex topics to senior management in multiple mediums
Experience delivering results in a fast-paced, deadline driven, and highly matrixed environment
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
Ability to manage to concurrent competing and changing deadlines, quickly assess issue and concerns while bringing those issues to quick resolution
Proactive innovator, motivator and change agent; able to effectively and constructively lead change in an organization
Serves as a role model demonstrating commitment to diversity and inclusion and Wells Fargo’s culture and core values
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.