Pride, Drive, Team Player, Respect, Get Sh!t Done!
****Would you like to join us?****
Genz-Ryan Plumbing & Heating is a family owned and operated company located in Burnsville, MN and has been delivering the best customer service since 1950. We are an industry leader in plumbing, heating, cooling, remodeling, and indoor air quality in the Twin Cities area. Furthermore, our sister company, Inspiration Design Center is also headquartered in Burnsville, MN with satellite locations in IA, ND, and SD. Inspiration Design Center is Twin Cities’ premiere destination for stone countertops and your kitchen and bath remodeling needs.
We value both hard work and work-life balance. Our employees are appreciated and respected for their contributions to our thriving success. In return, we offer employees a place to thrive in their careers, grow their skill sets, get promoted from within, all while enjoying a casual and flexible atmosphere. We hold employees accountable through the practice of EOS Traction, allowing every employee to continue moving in a forward moving fashion. We want employees to be engaged and to participate in our mission.
WHAT WE OFFER YOU!:
100% Premium Paid Health Insurance Premiums (for both single and family)
100% Premium Paid Dental Insurance Premiums (for both single and family)
100% Paid Short Term Disability
Flexible Spending Accounts (Medical and Dependent Care)
401(k) and employer match
Paid Vacation and Holidays
Onsite Training Center focused on employee skills and advancement
Opportunities for promotion
Annual Performance Review
Micro-Market (Fresh salads, wraps, snacks, refreshments, etc.)
Company provided cell phone and the latest technology equipment
Very relaxed and fun workplace
We are currently looking to fill a full-time Customer Service Representative position offering a casual work environment with lots of fun personalities, in an innovative company experiencing rapid growth. This individual will communicate with customers over the phone and through email to provide information regarding our products and services, schedule jobs/appointments and provide focused and knowledgeable answers while demonstrating the CORE Values of Genz Ryan Plumbing and Heating and Inspiration Design Center: Pride, Drive, Team Player, Respect, Get Sh!t Done!
Employee will be performing duties within the following areas below, but will not be limited to:
Respond to incoming calls for service with a positive attitude, a smile in your voice and a " yes, I can" mentality to help the caller.
Respond to online inquiries and voicemails utilizing strong interpersonal skills
Coordinate required response for all emergency service calls
Assist customers in scheduling service, promote preventative maintenance programs and answer any questions about our services
Keep records of customer interactions and transactions, recording details of inquiries, comments, as well as actions taken. Utilize basic software without errors.
Deliver various communications to homeowners as needed
Assist the Service Manager with customer service needs and requirements
Performs other tasks related to the position as assigned
High school graduate or equivalent
Positive attitude and self-motivated
Accurate and detail oriented
Willingness to learn
Previous Customer Service or Call Center experience helpful
$14.00/hr base wage + additional earning potential of up to an extra $3.00/hr
The work schedule for this position is rotating Monday-Friday from 7AM - 3:30PM, 9AM- 5:30PM, and 11:30AM- 8PM . There is also a Saturday rotating shift once per month from 8AM- 4:30PM.
Do not miss out on joining a miraculous team in a growing and changing industry!
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