Event Manager

Talen Energy Stadium - Chester, PA5.0

Full-time
Overview
Utilizing independent judgment, the Event Manager is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/

Responsibilities
Oversee event management activities for all facility events
Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
Recruit, interview, select, train, motivate and evaluate Event Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Exercise direct supervision over Event Staff
Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
Consult with exhibit managers, promoters, stadium representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
Inspect facilities to ensure they are being maintained properly for events
Develop crowd management and event staffing plans and supervise event staff during events
Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
Review and approve final billing to facility users prior to settlement or release of invoice
Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct planning and operational meetings as required to ensure smooth coordination of event activities
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
Prepare and present regular staff reports and other related correspondence
Work with other department directors in a variety of tasks
Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
Interpret and apply all relevant federal, state and local regulations
Routinely serve as Manager on Duty

Qualifications
Minimum of three (3) to four (4) years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
Supervisory experience required
Bachelor’s degree or better from an accredited college or university
Graduate of IAAM Public Assembly Facility Management School preferred
Possession of, or ability to obtain a valid CPR certificate
Possession of, or ability to obtain a valid state driver’s license
Knowledge of customer service practices
Knowledge of crowd control
Ability to prepare, track, control and analyze budgets

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.