Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team.
Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth.
Non-exempt; part-time; 18 hours per week; scheduled to work days, evenings and weekends during FCPL operating schedule; no-benefits with exception to enrollment in the Maryland State Teacher's Pension Plan and Employee Sick and Safe Leave; subject to system-wide reassignment.
This para-professional position provides comprehensive library services to patrons and is involved with a wide variety of library activities and operations. Duties and work locations may vary from week to week in support of FCPL facilities and services. Assignment may occasionally be to one location for an extended period of time. Supervision is received from a Branch Administrator.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Provide strong and effective customer service, exhibiting patience and courtesy while staffing the desk, including check-in and check-out of FCPL materials
Assist patrons of all ages with information questions or reader's advisory requests and assistance with using library technologies, downloading e-content and related assistance
Assist patrons in using computerized and print information sources and/or direct them to other appropriate sources
Maintain general knowledge of branch collections and resources, and current literature
Present pre-planned programs for children, youth and adults, as needed
Perform basic bibliographic searches related to interlibrary loan requests and reserves
Explain FCPL policies and services to patrons, and refer difficult questions to the supervisor
Assist with general maintenance of branch collections
Prepare and maintain displays to promote reading and FCPL services, as assigned
Circulate FCPL materials (check-out and return); and perform other basic clerical duties related to circulation of materials
Participate in outreach events to promote library services
Attend related workshops, meetings and learning opportunities
Perform other related duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.
QUALIFICATIONS AND REQUIREMENTS
The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from a recognized college or university
Possession of a valid automobile operator's license
KNOWLEDGE / SKILLS / ABILITIES:
Ability to obtain Library Associate certification from the MD State Department of Education, plus ability and willingness to attend training sessions as applicable
Knowledge of public library practices and procedures
Knowledge of research techniques, research materials and general readers' interest, as well as authors, books and other formats of library materials
Working knowledge of social media tools and techniques, and ability to effectively communicate in an online environment to engage customers via social media
Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials
Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
Strong and effective spoken and written (English) communication skills
Ability to effectively access and utilize FCPL's computerized systems and the Internet, and ability to effectively provide related instruction for customers and staff in a friendly and respectful manner
Ability to effectively organize work, problem solve, determine priorities, make decisions and complete assigned duties with minimal supervision
Ability to prioritize, meet deadlines and effectively manage time in a busy environment
Ability to demonstrate creativity, flexibility, positive attitude and good judgment.
Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to develop and maintain effective working relationships with patrons, co-workers and the general public
Ability to obtain and maintain a County Employee Driving Permit
PREFERENCE MAY BE GIVEN FOR:
1 or more years of customer service work experience, working directly with the public in retail, education, community or public relations, or any high traffic customer service setting
6 months of work experience in a public, academic or school library
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
While in this position, the employee is constantly reaching; frequently sitting, walking, lifting up to 20 pounds; occasionally stooping, kneeling, crouching
While in this position, the employee is constantly indoors
During outreach programs and events the employee is frequently working outdoors; working in hot temperatures (above 100 degrees) working in cold temperatures (below 32 degrees) and walking on uneven ground
ADDITIONAL INFORMATION / EXAMINATION PROCESS
Ability to provide own transportation to meetings, workshops and various branch libraries as needed
Available for varied workdays and hours within the FCPL operating schedule, and on-call as needed
EXAMINATION PROCESS (may include):
An evaluation of training and experience
One or more interviews
This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned.