Cuyahoga County Health and Human Services (HHS) is a department within our County Government. HHS is made up of eight divisions and offices serving infants, children, teens, adults, seniors, and families across Cuyahoga County. Our mission is transforming lives at every age and stage through collaboration, innovation, and service—connecting people with the opportunity to live their best lives.
Cuyahoga Job and Family Services (CJFS) promotes economic self-sufficiency and personal responsibility for families and individuals by providing access to jobs, benefits, and community services. Staff determine eligibility for a range of quality services that include Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Prevention, Retention, and Contingency (PRC), Child Care Assistance, and Workforce Programs, in accordance with Federal, State, and County regulations.
The Investigator job is responsible for determining overpayment/fraudulent payments for programs administered by CJFS.
The County is known for competitive pay and excellent benefits including healthcare, prescription drug, dental, and vision coverage; optional flexible spending accounts (FSAs); wellness incentives; basic and supplemental life insurance; employee assistance program (EAP); transportation benefits; and more.
County employees contribute to the Ohio Public Employees Retirement System (OPERS), which offers a defined-benefit pension plan, and is consistently ranked as one of the best public pension funds in the nation. Employees may also elect to participate in an individual deferred compensation retirement program.
We are an employer of choice for job stability and work-life balance. Each year, employees receive 12 paid holidays, 10-25 vacation days (increasing with length of service), and 15 days of sick leave. Employees may also qualify for parental leave, bereavement leave, and the opportunity to earn compensatory time for hours worked over 40 in a single week.
Essential Job Functions
- Investigates circumstances surrounding clients’ eligibility to participate in the Food Stamp program, Social Service programs and all other public assistance programs. Investigates cases identified under the Federal, State, County and City Tape Match Program. Investigates circumstances surrounding the issuance of duplicate A to P cards. Follows up on complaints received on the Hotline. Conducts investigations related to estates, insanities, guardianships, land sales, divorces, foreclosures, civil action, real estate titles and tax inquiries. Employs investigative techniques in carrying out assignments. This may include field work and contacts with other agencies and places of employment as well as court appearances. Secures case records from coordinators’ units, screens documents, computes overpayment, completes fraud summaries and claim determinations and forwards to supervisor for processing.
- Maintains caseload of claims which have been officially established by the Investigation Department as overpayment on General Assistance, Federal Programs and Food Stamp cases. Negotiates with clients to set up repayment schedules and where appropriate, compromises the total amount to be repaid after giving consideration to the clients’ ability to repay. Serves as clients’ contact with the Agency. Monitors repayment activity on established accounts to ensure compliance. Processes determinations on program disqualifications and grant allotment reductions. Refers cases of noncompliance for civil and criminal prosecution or for state administrative fraud hearings.
- Attends meetings, training sessions and works on special projects. Performs other related duties.
- Knowledge: Principles of interviewing; criminal investigate methods of law enforcement of investigative methods practices and procedures; federal and state laws & rules governing public assistance and child support; agency policies and procedures governing assigned area; rules of evidence; case preparation techniques.
- Ability to: Define problems, collect data, establish fact and draw valid conclusions; calculate fractions, decimals and percentages; use proper research methods in gathering data; gather, collate and classify information about data, people or things; handle sensitive inquiries form and contacts with officials and general public; prepare meaningful concise and accurate reports; knowledge of effective oral communication; technical writing.
Preferred Qualifications: 2 years of experience determining eligibility for public assistance programs
Job Type: Full-time
Pay: $19.77 - $25.50 per hour
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to commute/relocate:
- Cleveland, OH 44114: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Cleveland, OH 44114