Dispatcher

Trinity College - Hartford, CT4.2

Full-time$15 an hour
EducationSkills
Position Information
Title Dispatcher
Department Campus Safety
Regular or Temporary Regular
Hours Per Week 40 including evenings, weekends, emergent situations
FLSA Determination Non-Exempt
Weeks Per Year
52

Open Date 10/08/2018
Open Until Filled Yes
Full or Part Time Full Time
Position Summary
The Dispatcher will provide communications for the delivery of Campus Safety services; dispatch Campus Safety Officers for routine and emergency situations; and receive incoming communications relating to Campus Safety services.

Duties and Responsibilities

Receive emergency alarms and medical calls and respond appropriately as well as notify supervisor.
Maintain the computer system and answer calls for services.
Receive incoming communication relating to Campus Safety services of the College.
Operate the Campus Safety radio communication system to dispatch Campus Safety personnel for the performance of duties.
Receive emergency fire and burglary alarms and deliver appropriate information to responding patrol units.
Process incident and crime data into Report Exec Dispatch and Report Writing system.
Keep supervisors informed of all incidents and make appropriate notification of incident to the Director of Campus Safety and other appropriate administrators.
Control all flow of information to and from Campus Safety Officers over the radio system, as well as other outside law enforcement agencies.
Issue case numbers to incidents.
Issue parking decals to the Trinity College Community.

Maintain all daily schedules, policies and systems including:
Daily Crime Index Log
Clery Act Log
SALTO Access System and POMCO Emergency Alarm Buttons
Global Positioning System for shuttle busses and campus safety vehicles
Electronic Surveillance System logs
Daily Vehicle Tow Log
All after hour emergency assistance call back lists
All information of students, faculty and staff including residences and phone numbers
Blue phones on campus
Perform all duties and tasks assigned.
Qualifications
Qualifications

A high school diploma is required;
Two years related experience and training in a campus safety environment is preferred; prior Public Safety or Emergency Dispatch experience highly preferred.
Good communications skills.
Candidates must have good vision and excellent hearing to respond to emergencies by monitoring phones, base radio and cameras.
Knowledge of Spanish language is helpful.
Dispatchers must have basic computer knowledge, type with high accuracy and have clear and legible handwriting skills.
Of special importance is the ability to anticipate and react appropriately in dealing with matters that are highly confidential.
Must be able to use good judgment; be alert and have good observational skills; be comfortable in dealing with students, parents, staff and general public. At all times must be courteous.
Must be able to prioritize, handle high-pressure situations and high volume telephone and visitor traffic.
Special Instructions to Applicants
This bargaining unit position is full-year, 40 hours per week. Candidates must be able to meet the demands of a 24/7 Security Operation including shift variability, mandatory holiday and weekend work. This position is essential for Security Operations and is required to work during emergency declarations including school closings.

Shift:
Sunday and Monday 7:00 a.m. to 3:00 p.m.
Tuesday, Wednesday, Thursday 3:00 p.m. to 11:00 p.m.

Starting hourly rate is $15.42; shift and weekend differentials apply.