Director of Google People Services Operations, Americas

Google - Mountain View, CA4.3

Full-timeEstimated: $120,000 - $180,000 a year
Minimum qualifications:
Bachelor's degree or equivalent practical experience.

10 years of people management experience.

Experience leading a global services organization.

Preferred qualifications:
MBA/Master's degree.

Human resources domain experience.

Experience with leading and implementation of large transformational initiatives. Strong internal client-facing skills with a flexible communication style.

Ability to lead with insights and create a vision for the function; influence leaders, team and results. Strong track record of managing complex cross-functional projects and getting things done effectively and efficiently.

Proven ability to develop and continuously refine strategy and roadmap for a service delivery organization, including technology support, integration and outsourcing.

Thorough understanding and affinity to technology. A demonstrated affinity for analytics.
About the job
The Google People Services Operations function is the team that creates amazing experiences for Googlers (and candidates), by running services and program management groups within People Operations, with the ultimate goal of making HR ‘stuff’ easy and intuitive for Googlers.

Our global team creates world class experiences and people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.

You are a dynamic leader who is not afraid to be “hands-on” whilst understanding the bigger picture. You will be strong on building experience, understanding HR and using data to drive decisions, and you will be able to demonstrate an affinity with the service and product space that Google owns. You should be able to balance strategic vision, thought leadership, followership, execution excellence, continuous improvement and provide an exceptional experience to Googlers. As the "eyes and ears" for everything that happens, you will need to be able to spot trends and turn them into broader change programs. You will be a member of the global leadership team for the function and for People Operations leadership team in the region and play a role in shaping and delivering on the agenda. Most importantly, you should be able to inspire and grow a remarkable team.

Principal clients of Google People Services (GPS) Operations include the business leaders and their HR partners in all units and functions, and all other People Operations functions. A key priority will be to establish collaboration and partnership among this group. Other priorities will include meeting increasing demand by scaling the organization for growth whilst maintaining high performance and delivery standards.
Great just isn't good enough for our People Operations team (you probably know us better as "˜Human Resources"). Made up of equal parts HR professionals, former consultants and analysts, we're the advocates of Google's colorful culture. In People Ops, we "find them, grow them, and keep them" - we bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. Responsibilities

Be responsible for Google People Services Operations (Services and Program Management) for the Americas, which includes operations and programs for benefits, compensation, onboarding and employee lifecycle. Partner with peers in Asian Pacific and Europe, Middle East, and Asia to provide direction for globally delivered services.

Create amazing experiences through the identification, assessment, and execution of new and ongoing process improvement and re-engineering opportunities in terms of user experience, quality, and productivity. Drive continuous improvement in the functionality and user experience of our People Operations systems, tools, and reporting capabilities in partnership with our IT infrastructure organization.

Develop, articulate, and socialize mid- and long-term strategy for GPS Operations and manage analysis of process health and Googler experience alongside business leadership. Partner with global peers to develop and maintain a strategic roadmap for GPS Operations including enhancement to existing services, addition of new services, etc.

Engage in larger cross-functional programs, e.g., around process improvement, efficiency improvements, systems integration, or data quality enhancements. Act as an influencer, integrator and coach for the global GPS teams, serve as a point-of-escalation for problems within our GPS Operations organization and work with relevant parties to reach resolution.

Manage strategic relationships with third-party vendors who deliver HR services to employees on behalf of Google. Foster and maintain the relationships with vendors who provide technology solutions for our global workforce, including influencing their product roadmaps.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .