Full Job Description
The Custom Services Product Support Lead (Systems Analyst VI) reports to the IT Administrative Applications Product Support Manager. This position performs senior level leadership, as well as highly advanced functional and technical computer analysis. Oversees the work of the staff and operation support of custom services. We are looking for an experienced technical leader with excellent communication skills. You will join a dynamic and fast-paced environment and work with cross-functional teams to support products that deliver value to the citizens of Texas and align with the vision and strategy of Health and Human Services (HHS). This position ensures the efficient utilization of all resources. Work is performed with minimal supervision and extensive latitude for the use of initiative and independent judgment in carrying out the job functions and the mission of Health and Human Services Commission (HHSC) to improve existing systems. On-call 24-hours a day to respond to emergency situations.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Oversees operational support of and provides leadership for multiple enterprise systems that ensures consistency with HHSC IT standards. Coordinates support of systems using .Net, JAVA, and platforms such as Salesforce. Oversees resolution of complex issues. Responsible for process standardization, improvement, and support of technical solutions. Oversees and participates in planning agency strategies and setting the technical direction for the team. Ensures that each employee has the tools necessary to perform their job duties. (40%)
Communicates with various levels of customers and leadership regularly on problems and challenges thereby creating a cycle of continuous improvement. Ensures that all customer needs are promptly addressed, and questions and concerns are responded to in a timely manner while exercising the highest level of service and quality. Meets with the team regularly and projects a positive can-do atmosphere. (20%)
Oversees the work efforts of the team to accomplish maintenance and support of custom services applications. Coordinates maintenance of systems to ensure safeguarding of department information. (15%)
Directs knowledge transfer of team’s technical analysis/development skills to maximize their potential. Performs mentoring and coaching on methods, tools, and techniques for process improvement to increase the capability to respond to problems. (15%)
Oversees production of documentation and work plans. Develops and provides routine status reports to IT Administrative Applications Product Support Manager. (10%)
Knowledge Skills Abilities:
Knowledge of information technology standards, practices, and project lifecycle.
Knowledge of information technology equipment and computer systems.
Knowledge of .Net or Java and related technologies (Spring for example).
Knowledge of Agile – (Scrum) and Lean methodologies.
Knowledge of Web Interface Technologies – (MVC or Similar).
Knowledge of Service-based integrations of systems – (RESTful services or Similar).
Knowledge of Asynchronous Messaging – (MQ-series or Similar).
Knowledge of Production monitoring and Logging technologies – (ELK and AppDynamics for example).
Skill in oral and written communications that convey technical analysis and data results in common business terms that management, executive, and non-technical customers can understand.
Skill in analytical thinking and problem solving.
Ability to provide excellent customer service.
Ability to effectively train, coach, and mentor other team members, focusing on accountability and productivity.
Ability to troubleshoot and problem solve complex technical issues in a multifaceted system environment.
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with a degree in information systems, computer science, data processing, business, or related field. One year of appropriate experience may be substituted for the required education on a year-for-year basis.
Minimum of eight (8) years’ experience in information technology processes.
Minimum of five (5) years of experience working with or development of .Net Enterprise applications (C#, ODBC, ASP.Net for example); or experience working with or development in Java/J2EE Enterprise Development (Core Java, JDBC, Spring Boot, and Angular for example).
Minimum of five (5) years' experience with SQL Server or Oracle database environments.
Minimum of five (5) years’ experience providing technical and/or customer support to mission critical applications/systems.
Experience with multi-tier system/application development – (IBM WebSphere Application Server and Oracle or Internet Information Server (IIS) and SQL Server for example).
Experience leading a team.
Preferred experience working with Texas state government processes, policies and procedures, or other Texas state agencies and institutions of higher education.
Preferred experience working with all IT Technical Teams, customers, other IT functional areas.
Preferred experience with containers – (Docker, for example).
Preferred experience with Open-Source Search Engines – (Elasticsearch, for example).
Preferred experience with cybersecurity policies and procedures – (Static scan tools such as BlackDuck/SonarQube as well as Dynamic scans).
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.