Texas Claims Team Manager Litigation/Injury Specialist

Elephant Auto Insurance - Dallas, TX3.4

30+ days agoFull-time
Claims Team Manager

About Our Claims Team Manager:
In Claims our goals are simple, we want to provide co-workers with the best working environment and give customers an Exceptional Claims Experience.

Team Managers are pivotal to this and we are looking for someone with brilliant people skills, care for the customer, outstanding claims knowledge, who is adaptable to a constant changing environment and who really wants to make a difference to their team and the department by leading from the front.

Job Responsibilities:
The Customer

  • Ensure your team are delivering exceptional claims service
  • To bring new ideas forward to perfect the customer journey
  • To be the voice of the customer
  • Handle complaints effectively and correctly
The Team

  • To focus on developing a great working environment for your team
  • To develop and improve your Claims Associates
  • Monitors Claims Associates’ workload and performance
  • Approves payment and reserve requests for Claims Associates
  • Assists Claims Associates’ with complicated claims
  • Completes all necessary administrative tasks for their team
  • Be approachable, helpful and the want for others to succeed
  • Be able to demonstrate strong written and verbal communication skills
  • Have a strong focus on quality
  • Minimum of 2 years claims handling experience
  • Adaptability and willingness to learn
  • Care for the company and the customers
  • An appetite to develop adjusters and team leads
  • Leadership and motivational skills