Sales Lead, UGG

Deckers Outdoor Corporation - White Plains, NY (30+ days ago)3.9

Job Duties, Responsibilities and Requirements

The Sales Lead aids in the opening and closing of the retail store in strict compliance with company policies and procedures, consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service and assist the store management team while monitoring the customer experience and driving sales. He/she must be knowledgeable of all products, promotions and company marketing initiatives.

Customer Experience:
Greet all customers promptly and courteously as they enter the store.
Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
Understand and effectively communicate the return policy.
Maintain a positive and cheerful attitude and cooperate with teamwork.
Apply the above standards to all phone inquiries.

Human Resources/Team Development:
Instill in employees the meaning and importance of customer service as outlined in Be the Brand customer service program by observation, feedback and role modeling exceptional service.
Responsible for partnering with Store Management Team to train and develop new sales associates.
Inspire employees to contribute to the overall productivity of the store and lead by example.
Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.
Communicate any special customer requests to management as it relates to product or service

Be personally available to all customers to communicate and identify their needs and address their questions and concerns.
Ensures the sales floor is clean and organized at all times.

Functional Competencies:
Proficient in Microsoft Applications
Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.
Effective empowering communicator, good problem solver
Knowledgeable in current trends
Excellent verbal and written communication skills and problem solving abilities
Excellent team-building and organizational skills
Ability to multi-task in a fast paced environment
Exceptional attention to detail
Excellent customer service skills
Physical ability to stand for extended periods
Ability to work varied hours/days, including nights, weekends, and holidays as needed

Education & Experience

High School Diploma
1 - 2 years’ retail store management experience preferred