QVC is the world's leading video and ecommerce retailer, offering a curated collection of desirable brands to millions of customers around the globe each day through broadcast, Internet, and mobile sales platforms.
At QVC, our people are our most important resource. That's why we're committed to helping them thrive—both as individuals and as part of a team that shares a common set of values we call The QVC Difference. By collectively supporting Personal Enrichment, Diversity & Inclusion, and Safety & Wellness, we build trust, community, partnership—and a state of well-being. Together, we’ve made QVC a great place to work!
Job Description Details
Under the general direction of the Returns Supervisor, inspects customer returned merchandise in accordance with established methods and standards. Utilizing the ECR system, the Returns I researches and credits the customer’s account issuing replacements as requested; conducts an inspection of the quality of the returned merchandise determining the disposition, which ensures the highest recovery rate for QVC; re-packages and re-labels the product accordingly. Supports the QVC Difference in the performance of all job duties.
DUTIES AND RESPONSIBILITIES
Inspects product and dispositions as appropriate.
Interacts with computer.
Interprets customer request.
Rebags/labels product/prepares product for back to stock.
Adheres to all company safety and security policies and procedures.
Maintains attendance according to company policy.
Performs other related duties as assigned.
EXPERIENCE & QUALIFICATIONS
High school diploma or equivalent combination of training and experience is required.
6 + Months distribution center experience required.
SPECIFIC JOB KNOWLEDGE
QVC product knowledge
Ability to distinguish odors and color
Must have a working knowledge and be comfortable with computer systems.
JOB REQUIREMENTS (As required by the Americans with Disabilities Act)
Ability to lift up to 50 pounds
Ability to read, write and follow direction in English.
Ability to access and enter information using an automated system quickly and accurately.
Ability to accurately recognize and interpret complex numerical/alphabetical sequences.
Ability to perform mathematical calculations.
Ability to work independently.
Ability to meet productivity standards by completion of training period.
Ability to work in team environment.
Good organizational skills, pay attention to detail and handle multiple tasks simultaneously.
Ability to work under pressure in order to meet strict deadlines.
Ability to flex work hours to support the needs of the business.
Ability to self-motivate and work effectively.
Ability to develop and adhere to a thorough understanding of operating procedures in designated department.
Ability to maintain standards of the department.
Warehouse Associates/1st Shift
QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world’s leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company’s website, QVC.com, is ranked among the top general merchant Internet sites.
QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, QVC is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.