IT Helpdesk Support Specialist

Valassis Digital - Morrisville, NC (30+ days ago)

Valassis Digital is seeking an IT Helpdesk Support Specialist that will work in our Morrisville, NC office. Responsibilities will include desktop support for Windows and Mac environments, Exchange 2010 administration, and Windows Domain administration.


  • Providing technical support and customer service
  • Working with other members of the IT organization to ensure timely resolution of employee issues
  • Troubleshoot and resolve software and hardware problems on behalf of employees
  • Performs moves/adds/changes to equipment (computer hardware, cables)
Preferred Skills

  • Excellent problem solving skills, able to effectively troubleshoot issues remotely
  • Results-focused and team-oriented with a strong work ethic
  • Customer service oriented including strong communication skills
  • Troubleshooting experience on Macs and Windows platforms greatly desired
  • Experience supporting Microsoft Office applications, including Outlook in an Exchange environment
  • Experience supporting mobile devices
Preferred Qualifications
  • BS, BA or currently pursuing a degree in CS, CC, EE or another technical discipline (with significant computer coursework)
  • Possess an innate understanding of technologies coupled with a deep curiosity to always learn more
  • Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects,
Valassis Digital is a leading digital marketing intelligence company, providing a best-in-class data management platform and online and offline targeting capabilities that fuels superior display advertising and expanded media offerings, such as in-store campaign solutions, for advertising clients. Through proprietary technology, Valassis Digital creates meaningful marketing and advertising impact for businesses – from planning, delivery, and attribution. Valassis Digital taps into meaningful, actionable insights that drive better campaign performance.

Valassis Digital offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401k matching, long-term cash incentives program, and PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available!

Valassis Digital considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age, disability, genetic information, veteran status, or any other legally protected status. In addition, Valassis Digital will provide reasonable accommodations for qualified individuals with disabilities. If you need assistance with completing the online application process, please contact