Restaurant Area Director/Multi-Unit Manager
Based in Michigan or Ohio and reporting directly to the Regional Director of Operations, this position will be responsible for 4-10 locations in the Midwest. The Area Director will be accountable for meeting profitability and operational performance goals while ensuring Standard Operating Procedures (SOP) and system compliance in Area Shacks. The Area Director must be able to lead and develop people. You will work closely with marketing and recruiting to drive guest traffic and build internal talent pipelines to keep up with company growth. From working side-by-side with our leaders to managing audits, you will serve as a critical driver of all things operational!
Directly manage General Managers to ensure compliance with all policies and procedures.
Management Planning & Mentorship
Build strong teams including selection and development of managers. Support and advise the General Managers with on-boarding of new MITs and monitoring their training progress.
Profitability and Performance Goals
Accountable for area Shacks achieving desired profitability and key performance indicator levels, driving sales beyond targets (and prior year), following the service priorities, and simultaneously delivering uncommon hospitality and enhancing the guest experience.
Home Office Information and Communication
Work with Home Office teams to provide consolidated messaging and mitigate the frequency of communication directly between Shacks and the Home Office
New Restaurant Opening
Execute pre-opening Shack operations, marketing and staffing initiatives to ensure a successful new restaurant opening.
Skills & Knowledge
Excellent interpersonal communications and presentation skills
Self motivated leader with the ability to solve complex problems
Strong planning and organizational skills
Ability to create and implement management development plans
Proven track record and success managing multiple locations
Minimum 4 years of multi-unit restaurant management experience with full P&L responsibility
Minimum 2 years of experience managing 4-10 direct reports
Hands on experience developing training programs and assessing skills
Must live/relocate to market
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."