The primary responsibilities of the Project Manager (PM) are to unify individual contributors across practices, establish the pulse of the client engagement, listen empathetically, craft the relationship between the contributors and the client, control expectations and execute project plans and priorities. The PM is able to interpret the broader vision created by the client, clearly communicate that vision to the project team, and create opportunities for the individual contributors, the subject matter experts, to deliver results that contribute to the broader vision.
A successful PM will artfully combine the skills of a project manager with a client relationship manager (without the focus on business development). The PM is committed to being a team member that goes above and beyond to make sure both our client and our team member experiences are exceptional.
The PM role is part of the Client Experience Team, which seeks out opportunities to create a more unified experience for our teams and our clients. Our philosophy to crafting this experience is to learn by doing. PM's seek out opportunities to scale what's working on their individual projects to the broader team so that we can continue to work better together.
As part of the Client Experience Team, your responsibility is to:
Understand the Wheelhouse experience and deliver it to our clients
Manage multiple client projects to ensure delivery is on time, within budget, and delights clients
Steward the strategy and vision crafted by our clients and our project teams
Track project needs/deliverables/resources appropriately
Ensure goals, accountability, dependencies & timelines are clear to team/clients
Risks are identified and resolved/mitigated wherever possible
Communicate regularly with clients and internal teams on status, timelines, ownership & relevant updates
Motivate and guide the internal team to meet and exceed client expectation
Coordinate with other Client Experience Managers to establish priorities and proactively set direction for competing priorities across various projects
Assist in scoping of new projects for existing clients, partnering with internal teams such as business development, finance, practice leads, and senior leadership
Assist with process definition and adherence cross practice
Identify areas for increased efficiencies and opportunities for standardization across clients with team members
Proactively develop, challenge, refine and evolve the Client Experience team processes and guidelines in order to improve the role function
Valued Skills and Experience
Proven experience managing multiple projects, prioritizing responsibilities amongst shared resources, and working efficiently in a fast-paced environment
Demonstrated ability to build cross-functional partnerships with clients or stakeholders
An understanding of the three project management levers: scope, budget, and quality
Communicate a common understanding of project goals by setting and managing expectations
Experience in Digital Marketing, preferably in web analytics and technical SEO
Understanding of and experience using Agile methodology
Strong communication skills, with the ability to communicate with both a technical and non-technical audience in a kind, clear and thoughtful manner
Ensures there is a consistent application of project management methodologies and standards
Experience establishing, maintaining, or auditing quality of project deliverables
A fundamental understanding of how the internet works
An intermediate to advanced user of Excel including the ability to use formulas, functions, and pivot tables
Willingness to take initiative and motivate teams to produce results
Keen problem-solving and trouble-shooting abilities; high level of accuracy and attention to detail
Strong analytical, organizational, and time management skills
Ability to listen and summarize
Health Insurance (Medical, Dental, Vision, Life)
401K & matching contributions
An office view on the Ship Canal
Volunteer opportunities (Check out what we've done so far on our blog!)
A fun company culture with regular happy hours
A fully stocked kitchen, pantry and bar cart
The opportunity to grow your career rapidly
We work with companies large and small to discover and make the most of new opportunities in an exciting, ever-changing digital landscape.
Our work is varied. We’ve developed global domain strategy for a billion-dollar insurance network and harnessed SEO to help dozens of ecommerce companies make organic search their fastest growing and most profitable source of revenue. We’ve built digital advertising campaigns that generate tens of millions in profit for an online bookseller, tripled lead generation for a leading telecommunications company through conversion rate optimization, and developed and implemented analytics strategies for a 150-site healthcare provider.
Although the digital strategies we employ vary with client needs, our identity does not.
Our values are our north star. They guide our decisions and our every action. We’re committed to being a partner who goes above and beyond to make sure our experience together and the results we achieve are exceptional.
Wheelhouse DMG is an equal employment opportunity employer. All employees have the right to work in a discrimination-free environment. Wheelhouse DMG will not permit or condone any arbitrary or unlawful discrimination in the workplace. It is our policy that all employment decisions will be made without regard to race, color, sex, sexual orientation, creed, religion, age, marital status, national origin, disability, honorably discharged veteran or military status, genetic characteristics, political affiliation, or any other factor protected from discrimination by state, local, or federal.