Store Manager

Sweet Frog Premium Frozen Yogurt - Salisbury, MD (30+ days ago)


The purpose of the Store Manager is to provide the necessary skills and leadership to achieve the best sweetFrog experience possible. The store manager is customer driven: ensuring that the yogurt is always of the highest quality, the store is always clean, and the experience is one that will keep the customers coming back. The store manager is also employee driven: making sure all employees are properly trained and are receiving constructive feedback to help them grow and develop in a healthy manner. And the store manager is business driven: keeping the success of the company as a priority and ensuring that financial goals/results are achieved within the store.


Responsibilities include, but are not limited to, the hiring, administrative processing, orientation and ongoing training of store employees. Knowing, teaching and adhering to local, state and federal labor and health laws. Ensuring that excellent customer service as well as proper food handling and yogurt preparation are being taught and followed by staff. Also responsible for monitoring the ongoing cleanliness and sanitation throughout the store through employee training and following posted stores checklists and procedures.

Manages store inventory levels as well as placing food/merchandise orders and regularly comparing prices with other common carriers to ensure competitive prices.

Analyzes store sales and makes the necessary sales/labor adjustments to maintain and or achieve the budgetary goals for each fiscal period. This includes but is not limited to creating the store schedule on a weekly basis, adjusting employee schedules to achieve the desired labor cost, as well as reducing spending.


Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Business Acumen - Ability to grasp and understand business concepts and issues.

Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.

Working Under Pressure - Ability to complete assigned tasks under stressful situations and a fast paced environment.

Accountability - Ability to accept responsibility and account for his/her actions.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.


Education: High school diploma; Bachelor’s Degree preferred but not required.

Experience: 3 years management experience in the service industry preferred.

Computer Skills: Microsoft Office Suite

Certificates & Licenses: ServeSafe preferred


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time