Community Relations (Outreach Manager)

Catholic Funeral & Cemetery Services (CFCS) - Pleasanton, CA


The Outreach Manager serves as the Catholic Funeral Cemetery Services (CFCS) liaison and advocate for educating families on the Order of Christian Funerals, CFCS Mission Programs, products and services, and the benefits of Advanced Planning.

Outreach Managers will demonstrate by example, CFCS’ Core Values–Share the Journey, Serve with Care, and Make It Happen–in all their dealings with families, staff, and internal/external contacts.

Reporting to the Director of Cemeteries and Funerals, Outreach Managers will interact with Location Managers, FSAs, parish staff, CFCS Marketing, and other internal/external support resources.

Education and Experience

  • College degree preferred, and/or 1-3 years of direct experience presenting to the public, working with public organizers, and providing customer service
  • 1-3 years serving in parish, pastoral, or Catholic ministry positions a plus

Knowledge, Skills, and Abilities

  • Knowledge of the Catholic faith, rituals, and traditions
  • Understanding of the Order of Christian Funerals
  • Able to conduct oneself with a “Family First” approach
  • Familiar with marketing research and competitor analysis methods
  • Proven record of building relationships and networking within the community
  • Strong public-facing presentation and influencing skills
  • Able to plan and coordinate medium to large size outreach and community events
  • Creative in getting out the right message to the right audience
  • Experience with special event planning and coordination
  • Familiar with the grief process and content is a plus
  • Possess the ability and willingness to help others and share expert knowledge
  • Proficient in the use of computers, software, and technology
  • Bilingual preferred

About the Employer

CFCS offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.

Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, marital status, age, disability, veteran status, or national origin.

Job Type: Full-time


  • Bachelor's (Preferred)