Customer Service Rep

Powell Electronics - United States3.5

Full-timeEstimated: $49,000 - $70,000 a year
EducationSkills
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities include:
Confer with customers by telephone or in person to provide information about products or services
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Input and maintain sales orders and expedite product delivery.
Schedule and expedite work orders.
Interface with manufacturers and suppliers to request basic delivery information.
Review and take action on backlogs.
Process PO change requests.
Act as a liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc.
Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Rep to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed.
Interface with distribution centers on field quality reports and other customer requirements.

Skills:
Active Listening
Speaking
Service Orientation
Reading Comprehension
Critical Thinking
Persuasion
Active Learning
Monitoring
Social Perceptiveness
Time Management

Knowledge:
Customer and Personal Service
English Language
Clerical
Telecommunications
Communications and Media
Sales and Marketing
Economics and Accounting
Mathematics
Computers and Electronics
Administration and Management

Required Qualifications:
Bachelor’s degree
Intelligent hard worker who can quickly learn and excel
Microsoft Office skills
Excellent communication skills, including written and verbal
Experience with SAP considered a plus
Professional work appearance and demeanor

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