Full Job Description
Aon is looking for a Customer Service Specialist II.
As a Customer Service Specialist in our Kalispell, MT office, you will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry.
Your impact as a Customer Service Specialist II.
Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules and state regulations. Contact may be necessary with agents, other departments or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.
Bring Knowledge and Expertise
Duties and Responsibilities:
Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules and state regulations
Collaborate with agents, various departments and carrier partners via multiple communication methods to effectively process transactions
Flex your investigative skills as you determine the credibility of legal, closing and replacement cost documents as well as National Flood Insurance Program maps and elevation data
Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers and address questions regarding private products.
Handle policies using knowledge of underwriting components, including elevation certificates, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance
Process flood insurance policies using web-based applications
Required Skills and Experience:
1+ year of office and/or administrative background
Typing of 40 WPM+
Customer service experience, including telephone communication, will be extremely beneficial
Must be able to work 8:00am to 5:00pm or 8:30am to 5:00pm
Strong organizational and interpersonal skills with attention to detail
Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
Prior experience in the insurance industry will be helpful
HS diploma is required
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.