Call Center - Customer Support Representative

TimePayment Corp - Burlington, MA3.4

30+ days agoFull-time

Job Title: Customer Support Representative

Reports To: Customer Support Manager

Location: Burlington, MA

Business Overview:

Join TimePayment in our mission to expand our top-quality service to the nation’s equipment buyers and sellers. For more than 30 years, we have provided equipment lease financing options to over 800,000 customers. Our unique blend of dedicated team members and market leading technology has earned us accolades from over 30 different industries. Through our network of 10,000+ independent equipment vendors, and utilizing our multi-level credit scoring model, we are able to provide finance solutions to a wide range of customers - from large corporations, to small businesses, including new entities.

Our diverse team of employees work hard, but we know how to keep it fun. We enjoy a generous benefits package, a casual working environment, and opportunities for career growth. TimePayment is conveniently located with plenty of nearby amenities. Whether you are looking for a strong training program that encompasses a “classroom to office” transition, you’re a seasoned professional looking for career advancement, and/or are looking to work on new and exciting projects, we've got a place for you. Apply to join our dynamic team today!

TimePayment Corp. is a private company owned by Fortress Investment Group of New York. Fortress is a leading, highly diversified global investment firm with $36.1 billion in assets under management and operates within The SoftBank Group as an independent business. The SoftBank Group is comprised of a global portfolio of companies, which includes advanced telecommunications, internet services, AI, smart robotics, IoT and clean energy technology providers and has over $93 billion in committed capital.

Follow us: @TimePayment on Twitter | TimePayment on Facebook



Job Summary:

The purpose of this position is to handle calls from our leasing customers. Resolve problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up with the customer.

Key Responsibilities:

  • Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner
  • Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.
  • Working with other departments as necessary to resolve customer disputes/inquires.
  • Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.
  • Processing and responding to mail sent by customers, and performing other administrative duties as directed.

Required Experience, Education, Skills and Competencies:

  • Must have experience working in a Customer Service Call Center environment with a high volume amount of calls.
  • Strong verbal and written communication skills.
  • Good organizational skills.
  • Ability to prioritize multiple tasks to ensure that all are completed timely.
  • Data Entry, Excel, Word, Outlook, and Internet.

Education and Experience:

  • High School diploma or equivalent work experience

TimePayment is an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected federal, state/province or local status unrelated to the performance of the work involved.

Job Type: Full-time