VP, Mortgage Operations

PennyMac Loan Services, LLC - St. Louis, MO3.2

Full-timeEstimated: $110,000 - $140,000 a year
Lead multiple teams with a focus of providing support across all fulfillment channels. Function as a key contributor in workflow management, new initiatives, process development and culture building. Key functions include monitoring workflows and queues to ensure service levels are met, developing process improvements or actively seeking methods to streamline business processes and managing and setting goals for a team.

Job Description
Establish goals and objectives for the department in alignment with overall divisional goals
Lead multiple teams focused on providing support to the mortgage fulfillment division
Manage, monitor and measure the performance of queues and processes
Operate risk management controls to ensure compliance with federal and state regulations
Oversee coordination within multiple divisions and across all areas within PennyMac to ensure consistent and proper execution
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
Support, recommend and implement technology initiatives
Responsible for communicating monthly results to Management on departmental performance objectives
Monitor performance of staff according to established standards
Act as the main point of escalation for all issues within the functions
Preform capacity and staffing planning to ensure adequate service levels are met
May be required to support new business initiatives through demonstration of existing management capabilities
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:
Bachelor’s degree in Bus Administration, Finance or related field preferred, or equivalent direct industry experience
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Strong analytical skill set
Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of management
Ability to work with data, spot trends and draw conclusions
Ability to work independently with minimal supervision
Mortgage experience required