Assistant Store Manager

Wolford America - Boston, MA2.3

We are looking for an Assistant Manager for our boutique at Copley Place! This candidate will assist the Store Manager with the management of boutique and all related processes in order to achieve the defined sales and profitability targets, as well as qualitative goals and compliance with Company policy.

Responsibilities include but not limited to:
Sales Generation:
Strive to achieve store sales goals
Assist management with the supervision of the Clienteling programs, CRM, and customer initiatives
Assist management with the supervision of maximal presence on the Sales Floor
Plan and execute marketing activities in conjunction with the supervisor
Identify key areas within the market for new business development opportunities

Staff Management:
Effectively communicate / review store sales performance and corporate directives with staff
Recruitment and hiring of Sales Consultants according to HR guidelines
Develop team members through ongoing and annual appraisal by evaluating and monitoring individual monthly sales goals, KPIs, operations, and customer service
Discipline of staff in conjunction with the company policies and employee handbook
Monitor compliance with company dress code standards

Ensure sustainable use of all processes, guidelines (operations, HR issues, financial issues, health and safety) as set by the company or federal, state, or local law
Assist management with the supervision of planning staff scheduling and attendance
Execute an excellent complaint management program according to company and regional guidelines
Execution of stock control and filing of stock data in order to minimize stock losses
Support retail team in building the right assortment for the boutique
Cash Handling- ensure money taken balances with information given by the POS system on a daily basis, and justify and correct any discrepancy
Enforce LP guidelines
Supervise semi-annual inventory and rectify any discrepancies
Assist management with the monitoring of supply levels and respect order guidelines
Open & closing key holding responsibilities
Maintain company standards of cleanliness and organization

Ensure execution of excellent visual merchandising according to company guidelines
Maintain sales floor, fixtures, products, packaging, and back stock areas to company standards
Monitor all store equipment regularly to ensure safety
Benefits & Perks

Become a Brand Ambassador for Wolford
We offer clothing from each new collection to the employees
Vacation, Personal, Sick time off
About Us

Wolford is the essence of luxury on your skin. Honoring our heritage for knitting expertise, we strive for an innovative selection that complement the world‘s finest legwear, providing an aesthetical comfort and tailored customer experience. Ever evolving, we constantly exceed expectations and grow profitably with a desirable and innovative brand. We are proud of the unique skills of our employees and our presence around the globe. Together, we are building a company that inspires our people to reach their potential, achieve our goals and share our success.

Become part of the “World of Wolford” and actively help to shape our future!