Full Job Description
The service delivery administrator is responsible for the clear direction, coordination and distribution of the in-house courier’s daily delivery route, acting as a liaison between the Furniture Installation Supervisor, Delivery Personnel, Sales Staff and Customer Service in order to guarantee prompt delivery to customers, inventory control. Collaborates with the Furniture Installation Supervisor in the pursuit of operational and customer service excellence.
Works well in a team environment
Previous experience in a customer service roll as plus and must have computation/mathematical ability and reading comprehension
Knowledge of PC applications necessary including Outlook and basic PC knowledge
Eagerness and ability to learn, absorb new information quickly
Have the initiative to work with minimal instruction and direction
Good oral and written communication skills
Responsible and mature and possess a sense of urgency required to work in a deadline driven environment
Responsible to work with the team on problem resolution to maintain highest levels of customer satisfaction
Must have strong organizational and motivational skills and attention to detail
High degree of accuracy including follow-up.
Coordinate drivers and third party installers.
Keep track of delivery signatures and reporting.
The preceding Job Description has been designed to indicate the general nature and level or work performed by employees within this classification. This is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.