- Compliance Management
- Analysis Skills
- Employee Discount
- Health Insurance
Auto req ID: 3822
Title: Program Manager, Financial Services
Job Function: Product Management
Company: Harley-Davidson Financial Services
Full or Part-Time:Full Time
We are paving more roads to Harley-Davidson by developing exhilarating new products, creating broader access to our iconic brand, and building a stronger dealer network. We can’t do it without the best and brightest. Step one of this strategic acceleration is adding talent who can blow the doors wide open with innovation and creativity while staying true to the Harley-Davidson brand and legacy. We are focused on the next 115 years. Are you in?
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
We need people who wake up every day with a passion for customers and who come to work with the creativity and drive to make amazing things happen. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Write it with us and make it legendary.
Located inside the Chicago Loop you’ll find a vibrant area featuring eclectic eateries, shops, theaters, parks and HDFS’ Chicago office. Chicago is HDFS’ corporate headquarters and serves as the home office for employees who work in Accounting, Business Intelligence, Corporate Strategy, Credit and Risk Management, Marketing, Sales, and Securitization. Join our team as Program Manager, Financial Services.
In this role, you will be responsible for the planning, program administration, and delivery of targeted results of select Card Products via the Dealer Channel. Key elements of this position will include, but not limited to:
(1) Delivery, Management and administration of the Card Product value propositions, programs and adoption strategies in the Dealer Channel to drive channel targeted results(2) Definition and direction of product success factors such as sales support, dealer training needs, and consultative actions with Dealers and Finance & Insurance Consultants (FICs) (3) Management of product providers and vendors including the establishment and monitoring of Service Level Agreements, and prioritizing actions and projects (4) Develop, enable, manage and administer Dealer Channel strategies and tactics in conjunction with Sales, Marketing and other necessary internal/external stakeholder and support functions (5) Serve as primary point-of-contact for partners / internal stakeholders / dealers for all questions, issues, escalations (6) This position will leverage data, information, and Company resources in a manner that allows for the insight to drive product growth and profit improvement in the Dealer Channel (7) Lead and manage dealer channel growth and Card Program adoption
Manage key operational processes and integrations, product provider, vendors and internal stakeholder relationships related to Dealer Channel specific products, resources, technology, functionality; troubleshoot and resolve issues to ensure continued availability of products and dealer service support.
Leverage data, information, and company resources in a manner that allows you to monitor and complete ongoing assessments of performance, provide forecasts, analysis, business performance reporting and recommendations to drive improvement and growth from the Dealer Channel.
Ownership for driving and delivering program performance through activities including development and delivery of training, dealer onboarding, compliance management, procedures, and communication.
Work with Partners, Sales and Marketing to develop, manage, and administer dealer and sales team incentive strategies, and promotional plans that drive sales and business goals
A bachelor's degree in Finance or a related field is required.
This role typically requires a minimum of 8 years of related experience.
Demonstrated success in leading product analysis and product volume improvement initiatives.
Strong analytical skills and data analysis capabilities and ability to develop performance reporting and use data to develop and implement actionable business activities to grow program performance.
Ability to effectively manage program and achieve results in a fast-paced and changing environment.
Prior operational and industry knowledge; experience managing similar or related products/programs preferred.
At Harley-Davidson it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:
Value Individuality and Diversity
We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. We believe that employees do their best work when they are free to be themselves. This means our dress code is relaxed, and all types of work styles are welcomed.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 10 - 25%
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is eligible for domestic relocation assistance (within posted country)