Full Job Description
Join the Clean Energy Revolution
Become an Intake Investigator at Edison International (EIX) and build a better tomorrow. In this job, you’ll conduct the intake, review and triage of allegations, including work environment concerns and advice matters, reported to the HelpLine in a timely and efficient manner. These matters are triaged to the appropriate personnel for handling and follow-up. You will collaborate with the various stakeholders in the review of these matters to ensure a smooth transition. In addition, you will have oversight and management of the NAVEX system and look for process improvements.
As an Intake Investigator, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
A day in the life - Get ready to think big, work smart and shine bright!
Review all completed investigations to ensure compliance with the Investigation Procedures case closure guidelines including verifying all relevant documents are uploaded in the system, all parties have been notified off the outcome of the investigation and that the matter has been properly categorized. Work with Compliance to identify matters that require remedial measures or a root cause analysis.
Assist in the preparation of the quarterly reports that contain HelpLine data and are provided to upper management for review. Assist in the identification of trends or hot spots based on the data.
Manage and support improvements with the case management system (NAVEX). Ensure that data integrity issues are resolved promptly and that costs associated with the administration of the system remain within budget. Assist other stakeholders who utilize NAVEX and look for process improvements and consistency in the use of the system for improved reporting capabilities.
Conduct ethics investigations on an as needed basis when the Ethics Office has resource constraints. Prepare oral and written investigative reports.
In addition, conduct outreach and training regarding the HelpLine process to employees on an as needed basis.
Bachelor’s degree or higher in Human Resources, Psychology, Business Administration, Accounting, Engineering, Public Administration, Criminal Justice or a related discipline.
Seven years’ experience investigating, evaluating, negotiating and resolving claims for or against a company (e.g., performing HR investigations, conducting root cause analyses, conducting internal employee investigations, conducting investigative audits, or investigating violations).
Experience using Microsoft Word, Excel, Access and PowerPoint proficiently.
Demonstrated experience conducting evaluations for regulatory compliance.
Demonstrated experience managing multiple cases or projects to timely resolution.
Demonstrated experience obtaining factual information through interviews and the review of documentary material.
Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and executive business plans, manage information and provide exceptional service to internal and external customers.
Demonstrate strong writing skills. A writing sample may be requested at time of interview.
Demonstrated experience developing information through computer databases.
Certified Public Accountant; Engineering license; Law license; Certified Compliance and Ethics Professional (CCEP); Certified Fraud Examiner (CFE), Association of Workplace Investigators (AWI) Certificate, Paralegal Certification, Accounting Certificate.
Must demonstrate strong ethics, negotiation skills, leadership interpersonal skills and the ability to effectively manage stress and engage in continuous learning.
Exhibit professional judgment.
Demonstrated ability to maintain the confidentiality of information and identities.
Demonstrated ability to work collaboratively and effectively in a team environment.
Ability to form strong partnerships and business relationships with clients.
Demonstrated ability to follow Edison safety protocols and safe work practices.
You should know …
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The people at Edison don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. You’ll have a chance to grow your career and make a difference in the world.
Edison International (NYSE: EIX), through its subsidiaries, generates and distributes electric power, and invests in Cleantech companies, energy services companies and infrastructure, including renewable energy resources. Edison’s business platforms include Southern California Edison (SCE), one of the largest electric utilities in the U.S. and a longtime leader in renewable energy and energy efficiency, and Edison Energy, a corporate energy services business with a national footprint, offering integrated solutions in a rapidly changing energy and cleantech marketplace. Both in California and the US, Edison International is widely recognized as an industry leader with a vision to drive toward a clean energy future (http://www.sce.com/pathwayto2030/), staying at the forefront of deploying new technologies, exploring innovative business models and advancing transformative policies.
At Edison, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #LI-MM1