Razzoos Inc. - Stafford, TX3.8

Job Title: Host Reports To: Department Manager/Manager on Duty
Classification: Variable Employee Job Code: Non-exempt (paid hourly)

Position Overview
Greet and seat guests, manage table seating and answer phones

Experience in full service restaurant environment is helpful, but not required
Successful completion of Razzoos training for this position is required
Must be of legal age to operate certain equipment in compliance with federal, state or local laws

Essential Skills/Experience:
Integrity - must comply with cash and credit card handling policies and protect the Companys assets
Guest Service Orientation - anticipating guests needs and consistently following Razzoos Steps of Service
Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking
questions as appropriate and not interrupting at inappropriate times
Speaking - talking to others, i.e., managers, co-workers, guests, to convey information effectively
Social Perceptiveness - being aware of others behavior and reactions and understanding why they react as they do
Critical Thinking - using logic and reasoning to identify the needs of a given situation
Reading Comprehension - understanding written communications and documents
Arithmetic - utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
Memorization - the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
Handwriting - legible writing skills for various Company forms and documents
Time Sharing - the ability to shift back and forth between two or more activities or sources of information
Team Oriented - actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
Safety Focused - ability to adhere to Company safety standards at all times
Work Schedule - ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:
Self-directed - ability to work well with little or no supervision
Sense of urgency
Positive attitude and professional demeanor
Organized, detail oriented; recognizes errors quickly
Guest focused and solution-driven
Team oriented
Communicator - clear written and oral skills
Safety conscious - follows all safety and sanitation policies
Professional image - neat, clean, pressed
Dependable - consistently works agreed upon schedule and gets to work on time
Committed to Razzoos 6-2-101 (Philosophies and Values)
Essential Duties and Responsibilities
Deliver Hospitality to every guest
Greet guests in warm, friendly and courteous manner
Open door for guests as they enter and exit the restaurant
Manage and promote the specific Call-Ahead / reservation policies of the restaurant
Make guests comfortable while waiting
Manage wait list quoting accurate wait times
Select appropriate station and table or booth
Take guests to selected table/booth
Provide menu to guests
Describe menu items if requested by guest
Suggest menu items if appropriate
Answer telephones and follow phone procedures
Take phone To-Go orders and deliver to Bartender
Defer all guest questions regarding allergies to the Manager on Duty
Assist guests in seating of small children or special needs guests
Acknowledge guests who are leaving and invite them to return
Keep entrance area clean and stocked
Be observant of landscape and pick up trash as necessary
Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary
Provide children with a balloon, childrens menu and crayons
Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
Participate in executing birthday celebrations
Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures
Perform additional responsibilities as requested by a manager at any time

Physical Demands:
Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
Move about the kitchen areas quickly and carefully
Stand/walk during entire shift
Climb ladder when reaching for items that are on upper shelves
Ability to hear with accuracy over loud background noise
20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer)
Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:
Stationed at restaurant entrance and dining areas
Fast-paced environment
Narrow spaces between dining tables and in kitchen area
Several guests and co-workers moving about at same time
SSeveral guests or tasks to attend to at one time
Background noise, i.e., employees speaking simultaneously
Exposure to hot (kitchen) and cold (walk-ins) temperatures

Brand: Razzoos Inc.
Address: 12770 Southwest Frwy Stafford, TX - 77477
Property Description: 210 - Stafford
Property Number: 210