Actively demonstrates the organization's mission and core values, and conducts oneself at all times in a manner consistent with these values.
- Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.
- Contact patients with abnormal findings or definitive diagnosis to ensure compliance and prompt follow up.
- Contact patients to schedule and reschedule missed appointments.
- Meet with patients when diagnosed with cancer to provide support and educational material as appropriate.
- Serve as a liaison between the attending physician(s), the patient, and patient’s family.
- Identify patients that need navigation and assistance with barriers such as lack of insurance, financial issues, need for personal support, language, and any other problems that may arise during their cancer treatment.
- Retrieve medical records as needed.
- Provide health education and community outreach.
- Work in conjunction with all members of the Cancer Committee, medical staff and administration to provide quality comprehensive care to patient, and ensure that barriers to treatment are overcome.
- Assistance with supportive care needs such as prosthetics, wigs, and durable medical equipment.
- Serves as a liaison with community cancer agencies to meet needs of cancer Institute patients.
- Identifies and troubleshoots system barriers to smooth coordination of care (i.e. timeliness of testing, results reporting, etc.).
- Identifies appropriate educational materials for specific disease sites; present to Disease Site Teams for approval and coordination with Marketing Department. Develop treatment book/journal for patients. Provide psychosocial support for cancer patients; one on one and group teaching sessions, as feasible and appropriate.
- Assist with access issues and referral process for insurance and financial forms. Arrange transportation for patients when needed.
- Build relationships with community leaders, church leaders, etc. Identify and develop relations with departments involved in the care of each disease-site specific cancer patient, i.e. physicians, nurses, radiology personnel. Available to physicians to meet newly diagnosed cancer patients.
- Coordinates and plans physician requested multidisciplinary conferences. May work with physicians with support/education related to abnormal screenings to receive appropriate diagnostic follow up. Identify and develop relationships with departments involved in the care of cancer patients.
- Coaches the patient and family through the cancer experience by maintaining close contact with patient through the hospitalization, treatment and recovery phase.
- Performs other duties consistent with purpose of job as directed.
- Reports directly to the Oncology Service Line Administrator.
Performance Expectations:
- Must navigate the choreography of care and therapeutic and holistic intervention for Oncology patients.
- Must be passionate about helping other cancer patients (very important).
- Must have thorough knowledge about the system of care required to complete the diagnostic and treatment workup.
- Must be highly personable, patient, tolerant, and flexible; person-cantered; develop a trustworthy relationship with patient.
- Need to be problem solvers.
- Must be sensitive to community needs.
- Culturally competent.
- Have an understanding of the patient population.
- Be able to develop an intricate knowledge of the care system.
- Able to communicate well with colleagues, physicians, patients and families, and other healthcare providers.
- Act as a liaison for the patient and families during the care process.
- Remove barriers to patients through the steps of care; ensure patient comprehension.
- Manage expectations.
- Demonstrate empathy for the patient’s situation through continuous and accessible communications.
- Must be able to address the emotional and psychological needs of the patient.
Qualifications:
Education/Skills
Bachelor’s degree required in healthcare field required, preferably in Master’s Degree preferred.
Work Experience:
Two (2) years’ experience working directly with oncology patients and families required. Experience in community outreach and knowledge of community resources desirable
Certification/Licensure-DUE UPON HIRE
- Licensed RN able to practice within the State of MS
Additional Certification/Licensure - Obtained based on required timeframe below
Within 30 Days of Employment
Required
Mental Demands:
Consistent interaction with cancer patients and families during their pre, treatment phase, and post cancer treatment duration.
