Guest Service Associate - Training Begins 10/29/18 10:00am-6:30pm (7 weeks of training)

Hyatt - Marion, IL4.1

Full-time
Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Guest Service Associates must have strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.

Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
Desire to exhibit reliability and dependability throughout career at Hyatt.
Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt.
Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
Active participation within our learning style. We desire those with self-motivation who are disciplined and enjoy learning new things.
Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
Must be computer/technology savvy- our future focus will become even more reliant on technology.
Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
Will deliver and exhibit Hyatt values with every guest at all times.

PAY SCHEDULE:
Begin your new career at Hyatt. Earn $12.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year.

Preference will be given to applicants with a steady work history and experience handling customer service related calls.

The training for this position is 7 weeks in length. Training will be completed at the Global Contact Center. 100% attendance in training is mandatory. If you were to miss any time during training, we do not have the resources to catch you up. Once the 7 weeks of training is completed, our new associates would then move into their set schedule. The set work schedule will be confirmed at time of hire and you must be able to work full-time.

The following schedules are what we have available at this time –

FULL TIME (40 HOUR – 5 x 8 HOURS) SCHEDULES:
12:00pm-8:30pm Wednesday & Thursday off

1:30pm-10:00pm Sunday & Wednesdayoff

2:00pm-10:30pm Wednesday & Saturday off

3:30pm-12:00am Thursday & Friday off

3:30pm-12:00am Wednesday & Thursday off

3:30pm-12:00am Monday & Tuesday off

3:30pm-12:00am Tuesday & Wednesday off

3:30pm-12:00am Sunday & Monday off

FULL TIME (40 HOUR – 4 x 10 HOURS) SCHEDULES:
11:30am-10:00pm Sunday, Wednesday & Thursday off

1:30pm-12:00am Wednesday, Thursday & Saturday off

1:30pm-12:00am Sunday, Monday & Tuesday off

1:30pm-12:00am Thursday, Friday, & Saturday off

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Primary Location US-IL-Marion

Organization Marion Reservations Center

Pay Basis Hourly US Dollar (USD)

Job Level Hourly/Entry Level Employee | Full-time

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