Education Associate: Outreach and Interpretation (Full-Time, Regular)

Santa Barbara Zoo - Santa Barbara, CA (30+ days ago)4.5

We are currently seeking an engaged individual who thrives on program development, collaboration and public speaking/training, to be our Education Associate who will focus on Outreach and Interpretation programs.

This position provides opportunities for designing, developing, coordinating, implementing and evaluating programs for a wide range of guests, as well as the local community in collaboration with a progressive Education team.

Prior successfully facilitating education programs (including but not limited to outdoor education, interpretive programs, and classroom teaching) preferably in a zoo, aquarium, museum or nature center setting required.

Schedule: 5 days a week, including one weekend day

Compensation: $16.00/hr and up, DOE

Under general direction of the Director of Education, the “Education Associate: Outreach and Interpretation” promotes the Zoo and its mission through planning, developing, coordinating, implementing and evaluating the Zoo’s Outreach and Interpretation programs.

ESSENTIAL DUTIES include the following:
Collaborate with the Director of Education and the Education team to design, develop, revise coordinate, implement, and evaluate Education programs – especially as it relates to outreach and interpretation – for guests of all ages in accordance with the Education Department Plan.
Oversee zoo responsibilities for “Condor Kids” outreach program:
Track funding, works with Director of Education to manage grants
Liaison with Filmore Unified School District (FUSD) to support teachers/admin for training, pre/post testing, and zoo field experience
Maintain program website
Grow local and regional school partnerships

Oversee zoo outreach programs:
Drive the ground up development of our outreach programming as it fits our institutional culture, community’s felt need, and revenue opportunities within the tri-counties region
Build and maintain local and regional relationships with teachers and school districts
Work with education team to develop meaningful, accessible programs that are standards-grounded and experiential.
Work with Animal Care and Health (ACH) team to establish/maintain protocols (including handling, animal training, staff training, and pre-trip through post-trip)
Book/coordinate (and implementing as necessary) outreach experiences (to schools, birthday parties, and other venues as necessary)
Support animal handling training for non-ACH staff
Support on-site education programming through training for animal handling and facilitating animal experiences as assigned.

Oversee Interpretation planning and implementation:
Facilitate Interpretation working group
Support staff training (development through evaluation)
Support development of signage content
Represent outreach and interpretation perspective within Behind-the-Scenes (BTS) working group.

Support volunteer programs:
Teach volunteer/staff trainings (including but not limited to Interpretation I & II)
Keeper Aide support – oversight, shadow scheduling, training (Keeper Aide Safety, Introduction to Animal Care)
Develop/deliver Educator training as appropriate.
Develop and train-the-trainer for Educator training as appropriate.
Create and prepare Education activities associated with special Zoo Events as assigned.
Develop educational content and activities on the zoo’s website as assigned.
Assist in interviewing and hiring of part-time staff.
Conduct ongoing evaluation for all assigned programming – specifically in terms of guest engagement, learning outcomes, and staff delivery success when appropriate.
Maintain required records and reports such as program attendance records and participant demographics.
Collaborate with Education team in Operational Plan development for Education Programs.
Maintain and submit monthly and annual budget records for assigned programs to Director of Education.
Collaborate with Director of Education and Marketing department to develop and implement marketing strategies for assigned programs.
Operate and utilize various types of equipment and machinery in the performance of duties such as projectors, monitors, two-way radios, computer, printer, video camera, and telephone, as well as animal crates as needed.
Coordinate with other departments at the Zoo for programming needs including but not limited to: marketing strategies, animal care requests, and guest services scheduling.
May participate in engagements with the community as assigned.
Schedule, develop and lead/coordinates special program requests as required.
Adhere to the Zoo’s policies and procedures as outlined in the Employee Policy Manual.
Apply and Exemplify “green” (sustainable) practices whenever possible.
Attend bi-monthly all-employee meetings.

Facilitate training sessions for zoo staff and volunteers.
Supervise personnel and volunteers at special events.
Other duties as assigned to maintain efficient and quality zoo operations.
Guest Relations

Greet every guest with a smile.
Thank guests for supporting and visiting the Zoo.
Answer phone calls, voice mails and e-mails promptly and professionally.
Insure the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, and reporting unsafe or unsightly conditions.
Associate with guests to assist and share information.
Respond to all guest inquiries, complaints, and comments according to Zoo guest relations procedures.
Maintain a clean neat appearance and adheres to the Zoo’s uniform dress code.
Take responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending scheduled meetings.
Reflect the qualities outlined in the Guest Relations Statement and the Employee Pledge.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
B.S. or B.A. preferably in liberal arts, an education emphasis, conservation, biology, other life sciences or equivalent experience.
Minimum 3 years related experience successfully facilitating education programs (including but not limited to outdoor education, interpretive programs, and classroom teaching) preferably in a zoo, aquarium, museum or nature center setting.

License, Certification, or Preferred Qualifications:
Successful completion of a Department of Justice background check.
Valid California driver’s license with good driving record is desirable.
TB tests and Tetanus vaccinations as necessary.
First Aid and CPR certification preferred.
Successful DOJ background check.

Knowledge, Skills, Abilities:
Knowledge of current methods, principles, procedures and practices utilized in experiential and environmental education pedagogies.
Basic knowledge of biology and zoology.
Ability to organize, plan, collaborate, implement, and evaluate educational programming.
Ability to gather, analyze and report on data collected.
Ability to facilitate environmental education and interpretive programs to diverse audiences and large groups of people.
Ability to work and communicate effectively with multiple staff.
Proven team player with strong leadership skills, and ability to relate well to diverse audiences and large groups of people.
Ability to adapt quickly, be flexible in any scenario, and demonstrate considerable patience while leading and supervising program participants.
Ability to meet deadlines and operate under time pressure, with various interruptions.
Ability to work in busy office environment, with a positive outlook.
Ability to handle large, multifaceted events/programs with composure.
Ability to envision and implement innovative solutions and ideas.
Knowledge of computer software including desktop publishing and database programs.
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests.
Comfortable working with animals.
Ability to exercise safe work habits.
Awareness of, sensitivity to, and empathy with animals.

Physical Demands & Work Environment:
Ability to work effectively in shared open space office environment with frequent interruptions.
Must be able to lift 25 pounds occasionally and 10 or fewer pounds frequently.
Ability to exert a negligible amount of force frequently or constantly push, pull or otherwise move objects.
Ability to negotiate the zoo work environment, including behind-the-scenes, lawns, gravel, hilltop, and attic storage.
Must be physically able to operate a variety of machines and equipment including electric carts, telephones, printers, projectors, and copiers.
Involves working out-of-doors in all weather conditions.
Supportive and open employment culture.
Ability to work some week-ends, holidays, and events
Ability to drive and attend off grounds meetings

Tools Used:
Electric cart
Standard office equipment; telephone, copier, printer, facsimile machine, calculator
Personal Computer and software (Word, Filemaker Pro, Excel, Outlook…)
Two-way radio
Hand tools
Video camera
Zoo vehicle
Small animal related items (crate for transport)
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.

The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.


“I have read and understand the terms of this job description. I understand that measurements and evaluations of my performance in the described position shall be based in part on this job description.”