Admissions Coordinator

Courtenay Springs Village - Merritt Island, FL (30+ days ago)2.9


Admissions Coordinator – Marketing - Healthcare

Courtenay Springs Village, a 96 bed skilled nursing facility located in Merritt Island, Florida, is seeking an experienced Admissions Coordinator to join our dedicated team. We have long term and rehab residents. We are a great place to work where our residents’ needs always come first!

Courtenay Springs Village is part of the Retirement Housing Foundation, a faith based, not for profit, mission driven, and charitable organization with over 190 locations in the US, Puerto Rico, and the Virgin Islands.

Position Summary: Full Time – day shift – Alternating Weekends

  • Responsible for managing the Facility’s inquiry and admission process
  • Provides customers with facility – related information via facility tours, personal visits/assessments, conversations and follow-up.
  • Coordinates and implements effective facility business development programs.
  • Responds to inquiry calls from hospital discharge planners, families, and other referral sources.
  • Effectively manages occupancy levels and census / premium mix enhancements.
  • Responsible for completing the required Admission paperwork according to Federal, State and local policy.
  • Develops and maintains relationships to advise referral sources of bed availability and new products and services, and efficiently meets the daily needs of the community at-large.
  • Maintains current data base of existing and potential referral sources. Utilizes sales practices and tracking tools.
  • Alerts appropriate department heads and building staff of projected changes; i.e., admissions, bed changes, and discharges.
  • Maintains a close working relationship with the DON and the Business Office Director to assure appropriate and efficient decisions about prospective admissions in accordance with policy.
  • Communicates special needs of new admits to staff to ensure a smooth transition.
  • Maintains a working knowledge of Federal and state regulations and reimbursement (Managed Care, Medicare and Medicaid). Provides assistance with new associate orientations on these topics and the admission process.
  • Monitors inquiry/ referral, admissions and census trends. Prepares appropriate reports/tracking logs, and other reports as required.

Benefits

  • Competitive salary based on years of service
  • Uniform expense credit – shoes and scrubs
  • Paid Holidays
  • Sick, personal and vacation time
  • Medical, dental, vision, and life insurance
  • Short term disability insurance
  • 401(k) with company match after 90 days employment

Job Requirements

  • Computer literacy skills (Microsoft Outlook, Microsoft Office, Internet)
  • One to three years of professional experience and/or training; or equivalent combination of education and experience, preferred.
  • Experience in an admission position or have previously held similar position
  • Previous health care community relations experience preferred.
  • Business or Marketing degree preferred
  • Community relations experience preferred.
  • Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Knowledge of, or ability to learn, reimbursement program from payer sources.
  • Knowledge of managed care referral process.

All employment is contingent upon successful completion of drug and background screening. Equal Opportunity Employer.

Apply in person:

Courtenay Springs Village

1100 S. Courtenay Parkway

Merritt Island, FL 32952

FAX: 321.452.7068

Job Type: Full-time

Salary: $30,000.00 to $40,000.00 /year

Experience:

  • Admissions/Marketing: 3 years

Location:

  • Merritt Island, FL