POSITION SUMMARY: The Second Chance Clinic Receptionist will set foster clinic appointments in a courteous and professional manner. Answer high volume, multiple phone lines, schedule clinic appointments, go over foster care instructions and medications all while providing an excellent experience every time!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer incoming clinic calls in a timely and courteous manner.
Triage phone calls
Make clinic appointments as needed for animal foster parents and staff. Recognize foster emergencies and notify the Veterinarian and Technician on duty.
Upon check-in for appointment, record the concern, perform a TPR and obtain the current weight.
Upon check-out, go over home care and medication instructions with clients.
Relay advice to animal foster parents under the directive of the Veterinarian on duty. Make note in Chameleon (online database) of any conversation with a foster parent.
Track no-show appointments and call fosters as needed.
Fill prescriptions for animals leaving the facility, print out current medical records and relay the information to the foster/owner.
Intake drop-off appointments for Second Chance Hospital and Shelter Surgery and process outcomes. Collect Vet Service fees if they apply at the time of release.
High school diploma or equivalent.
At least 2 years receptionist experience.
Must be able to handle a multiple line telephone system.
Can work in a fast paced environment while still showing an excellent experience to all external and internal customers.
Must be able to maintain accurate records.
Some animals handling experience a plus!
Language Skills: Able to speak, read and write English and complete paperwork accurately and legibly.
Mathematical Skills: Understanding of cash handling operations required.
Computer Skills: Familiarity with computer data entry is preferred.
Certificates, Licenses, Registrations: N/A
Other Skills, Abilities and Qualifications: Regular attendance is required. Access to reliable transportation.
Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.