Posting Date Aug 13, 2018
Job Number 18000LFA
Job Category Information Technology
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The candidate will be immersed in the elements of network architecture, solution development, design, engineering, integration, operation, and escalation support of network services. S/he will work with architecture, engineering, security, operational and application experts to develop, implement and maintain services, monitoring, reporting, tuning and new automation functionalities for comprehensive solutions that meet and/or exceed Marriott’s application requirements. S/he will provide architecture & engineering support and request fulfillment associated with Marriott’s network infrastructure. Primary functions include analysis, design, engineering and implementation of Marriott Datacenter / Cloud SDN network infrastructure, remote access technologies, establish Network architecture design to related systems to meet current and future business requirements. They will provide guidance to Service Providers to modify and maintain existing Datacenter / Cloud SDN Architecture & Engineering, troubleshooting network issues, completion of project requests, oversee lifecycle management, capacity, health and performance management, continuous service improvement, business and technical analyses, reporting and project management. S/he will support Marriott’s infrastructure in a SDN, SDDC and hybrid cloud environment and work efficiently with our technology providers as well as other engineering, application, and operations teams.
Education and Experience
Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
5+ years in Information Technology with 5+ years of experience in a network architecture or engineering role
2+ years of experience administrating and supporting VMware NSX network virtualization, Virtual Load Balancing and security platforms
1 + years of experience implementing and supporting SDN infrastructure across a multi-vendor technology base
Knowledge of network segmentation, security and firewall principles used within SDN Networks
Experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
Experiencing working in highly available, auto scaling networks and disaster recovery practices
Excellent problem-solving skills working independently and through leading outcomes for cross functional teams
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
Strong attention to detail with an ability to operate effectively across multiple priorities
Ability to perform independently as a member of a team and through cross functional initiatives
Ability to work during non-business hours as needed and on-call rotations
2+ Experience with network architecture design and engineering
VMWare (VCP) Technical Certification
Knowledge of vCloud Director, vCenter Server Appliance, vRealize Operations Manager (vROps), vRealize Automation (vRA), vRealize Orchestrator(vRO), vRealize Business, ESXi, Update Manager and NSX.
Knowledge of Linux, Unix and Windows systems administration including BIND DNS.
Experience in Network Management Tools such as NetQos, AppNeta, SolarWinds, NetMRI, InfoBlox, NetScout InfiniStream
Experience with troubleshooting tools including Wireshark, Netflow, tcpdump, and NetScout.
Experience in IT project management
Knowledge of IT automation engines that enable network provisioning, configuration management, application deployment, intra-service orchestration and other IT needs (Example: Chef, Puppet, Ansible)
Knowledge of scripting (Example: bash, Perl, pHp, Python, etc.)
CORE WORK ACTIVITIES
Provides oversight, management and maintenance of technology products and service alternatives that improve Marriott’s Datacenter / Cloud SDN Network solutions
Works in a concerted effort with operational, application development and engineering teams to resolve complex issues
Works closely with department leadership and service providers to support alignment of plans with solution delivery
Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
Develops internal SOPs, processes and training to ensure network operations team members have the needed skills, and tools to support the production environments and deliver on project commitments
Develops and maintains Runbooks and Knowledge Base articles and offers guidance and training to operations personnel
Management of daily infrastructure operations to ensure availability SLA is met for network services
Provides input into infrastructure lifecycle, improvement and standardization strategies
Quantitative and qualitative analyses for operational availability to promote a zero-defect environment
Leads/assists operational teams in network device updates & upgrades
Provides on-going maintenance including updates and patches to Marriott’s network infrastructure
Provides consultation for routine and complex network development
Responsible for the establishment and continuous development of monitoring and alerting for all production environments
Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
Coordinates with Plan and Build teams for deployment and production support activities
Facilitates achievement of expected deliverables and obligations of Services Providers
Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
Participates in the evaluation and selection of network products
Participate in application and system performance analysis and tuning, service capacity planning and forecasting
Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability, OLA and SLA management
Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
L3 analysis of reported outage events to determine potential impact on Marriott infrastructure
Respond to and resolve emergent service problems; build tools and automation to prevent problem recurrence
Trains and/or mentors other team members, and peers as appropriate in advances in technology and technical process improvement
Assists Level-1 & Level-2 internal/external personnel performing triage, diagnosis, resolution or escalation associated with Marriott’s network Infrastructure
Participates in and suggests improvements to standards configuration, change management processes and practices
Service Provider Management
Validates that Service Providers meet objectives for project schedules, deliverables, and operational metrics
Review and validate service provider implementation plan for changes and outcomes
Reviews estimates of work effort for client project provided by Service Providers for accuracy
Facilitates timely resolution of service delivery problems and minimizes the impact on clients
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops technical operational plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of technical operational plans through effective planning, organizing, and on-going evaluation processes.
Successful Team Contributor - Uses an effective interpersonal style to be part of a cohesive team; inspires and sustains team cohesion and engagement by making firsthand contributions to its mission and importance.
Strategy Execution – Ensures successful execution across of technical operational plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and demonstrates them for others by assuming responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively acts and goes beyond what is minimally required.
Customer Relationships - Develops and sustains peer relationships based on an understanding of customer/stakeholder needs and actions consistent with the Marriott’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and service providers by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
Business Acumen – Basic understanding and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way, that allows one to solve work-related issues.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.