About us
IT Y'ALL LLC. is a small business in Dallas, TX. We are professional, customer-centric and collaborative.
Our work environment includes:
- Modern office setting
- Growth opportunities
We are looking for a Help Desk Analyst to join our team and provide technical support to our customers. The successful candidate will have excellent problem-solving skills, be able to troubleshoot hardware and software issues and provide technical advice and assistance. The Help Desk Analyst will also be responsible for responding to customer inquiries, resolving customer complaints, and providing customer service support.
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues.
- Resolve customer inquiries promptly.
- Maintain customer records and log all customer interactions.
- Provide detailed reports on customer interactions and resolutions.
- Assist customers with installation of hardware and software.
- Identify and document any recurring issues or trends.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
