Resident Life Coordinator

WE Communities - Jacksonville, FL (30+ days ago)

This position is responsible for the quality of living in the apartment community, placement of new residents, resident events and handling issues that may arise between community members.



  • High School Diploma or equivalent; college degree preferred
  • Prior experience in client services required.


  • Excellent written, oral and interpersonal communications skills
  • Organization, planning, and scheduling
  • Software: MS Office, Entrata (preferred), SmartSheet (preferred)


The following are essential job responsibilities:

Knowledge of all apartment community policies and processes, along with applicable state, and federal laws and mandates.

  • Implement and guide resident life programs that support the overall mission, vision and values of the community
  • Execute roommate matching program and placement
  • Create, support, execute and attend community resident events on a weekly, monthly and yearly basis
  • Serve as the primary point of contact for all resident issues and other resident programs and processes within specified community.
  • Coordinate the opening and closing of community at appropriate designated times
  • Oversee occupancy management including keeping up to date resident occupancy listings, vacancies and placements
  • Manage facilities in conjunction with appropriate maintenance and custodial staff including key audits, weekly walk through of apartments and other appropriate follow-up as necessary
  • Monitor and manage spending of area specific budgets within resident life department
  • Oversee and manage front desk community assistant operations including day to day resident issues and operations
  • Attend and participate in departmental staff meetings.
  • Work on special projects as requested.


  • May be required to assist in special projects or activities designated by This may include due diligence, property acquisition/disposition, serving on or participating in Company sponsored or sanctioned committees, organizations, functions, etc.
  • May be periodically assigned to bookkeeping duties or assist in maintenance
  • Other duties assigned by the General Manager


  • Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Proficiency in using property management software (Entrada).
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation.
  • Excellent Interpersonal and time management skills


Employees work in an office environment, but may also have exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant


  • Employee must be able to physically access all exterior and interior parts of the property and amenities
  • Must be able to stand, walk, and/or sit for extended periods of time.
  • Must be able to push, pull, lift carry and maneuver weights of up to twenty (20) pounds.
  • Routine travel may be required to attend training classes, conduct market research or other situations necessary for the accomplishment of some of the daily responsibilities of this position.
  • Must be able to work a flexible work schedule, which may include weekend and/or holidays

Job Type: Full-time


  • Property Management: 1 year