Full Job Description
Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.
Duties and Responsibilities
Incorporate/update, execute, monitor, and ensure compliance company policies and procedures.
Responsible for the daily operation of the company and works with other members of the executive leadership team to develop the company’s vision, goals and growth strategies.
Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Resolve technical problems, manage team performance, track finances and budgets, and control the quality of service delivery.
High level of interaction with clients, employees and management.
Outgoing problem solver with customer service and management experience.
Provide strategic guidance to help scale the organization's impact.
Identify customer needs and overseeing service delivery within the business context.
Determine ways to reduce costs without sacrificing customer satisfaction.
Assess customer feedback and use creativity to establish, improve, and refine services.
Remain organized and meeting deadlines.
Build partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Evaluating and advancing continuous improvement and maintain industry certifications and appraisals.
Establish effective decision-making processes at all levels to achieve goals and objectives.
Ensure a professional and efficient organization whose priorities are aligned with our mission.
Ensure resources are in place for the organization to succeed; this includes facilities, equipment, security, etc.
Manage organization insurance, licenses and registrations.
Plan, develop, and implement the operation's activities supporting high levels of customer satisfaction and corporate growth.
Properly staff and organize department.
Properly staff and organize department. Communicate and educate team on corporate policies.
Train and mentor staff.
Bachelor’s Degree with 20 years’ experience, or MBA with 10 years’ experience
Experience in customer service, leadership, and logistics may be advantageous.
Good computer skills and the ability to use business support software.
Strong customer service, project management, and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Steel Point Solutions, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status