The Houseperson serves as a supporting role to the housekeeping team. The Houseperson will aid Housekeeper(s) by preparing units for cleaning upon guest departure, in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy. He/She will be responsible for linen duties of the site, as well as the organization, maintenance and cleanliness of department storage areas. The Houseperson will adhere to the company’s safety program and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS), regulations.
Essential Job Functions
Responsibilities include, but are not limited to:
- Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Assist housekeeping team with upkeep of supplies, deliver linen, paper products and unit amenities, strip and make bed(s), assist with cleaning as needed. Remove trash from units and floors. Coordinate and create linen and amenities bags. Receive, sort, fold, and collect soiled linen. Organize, clean, and maintain stock levels of department storage areas according to company’s cleanliness and safety standards. Deliver requested item(s) to guest units (irons, coffee, paper products, kitchen utensils, etc.). (65% time)
- Maintain positive customer and associate relationships: Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
- Build a “Count On Me” Culture: Create a positive and engaging work environment based on our Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
- Performs other duties as needed (5% time)
Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com. Our world is your destination.
The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
Minimum Requirements and Qualifications
- High School diploma or equivalent
b) Training requirements
c) Knowledge and skills
- Detail oriented with organizational skills
- Familiarity with cleaning products and equipment
- Ability to read and comprehend routine instructions, short correspondence and memos
- Ability to give high priority to customer service
- Ability to receive, sort, and fold laundry.
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
- Must be people oriented and able to work independently or with others as needed
d) Technical Skills
e) Job experience
- Six months related housekeeping or building maintenance experience
Unless there is a legal requirement, experience will be accepted for the education requirement.