Fulton County, GA - Atlanta, GA3.7



Minimum Qualifications:
Associate's Degree in a related field required; supplemented by two years of customer service or library related experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Specific License or Certification Required: May be required to possess and maintain a valid Georgia driver's license if required by position assignment.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications have been received by the personnel department.


Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides lead direction to assigned staff as required, including establishing workloads, prioritizing work assignments, monitoring employee performance, interpreting policies and procedures, and resolving staff issues; and establishes service desk schedules within assigned area.

Provides customer service to patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, city information/directions, or other issues; assists patrons with library services; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with use of copy machine and maintains adequate supply of copy paper in paper trays.

Staffs circulation desk: checks library materials in/out; assesses and clears fines; operates the library's automated circulation system to charge, discharge, and renew books; processes or locates holds upon request; retrieves books from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects identification prior to shelving; routes books to other locations as appropriate; and sorts/arranges materials on book carts for shelving.

Shelves library materials, conducts routine reading of shelves, and maintains shelf order of materials.

Performs library accounting functions and manages budget accounts within assigned area: monitors expenditures for budget compliance; collects and records money in payment of fines, fees, book sales, or other library services; writes receipts; removes fine data from computer; and counts revenues/balances with receipts.

Coordinates the holds process for an assigned unit, department, and/or branch.

Performs computer data entry to create records within assigned area: searches computer databases and matches document or item information to computer information within assigned area; and contributes to database management through performing deletions and related activities.

Interprets library rules, policies, and procedures for assigned staff and library patrons.

Participates in the development of bibliographies, leaflets, catalogs, and other guides for library patrons: maintains library files and creates bibliographic data for the library's online catalog within assigned area.

Assists in planning, developing, and implementing outreach services, programs and workshops within an assigned area: contributes to the development of and presents special programs, children's programs, tours, storytelling, library activities, and outreach programs for various populations; plans and prepares and/or assists in creating displays, exhibits, or bulletin boards.

Provides assistance to library patrons in use of computer resources, including Internet access, on-line card catalog system operations, and on-line searches; teaches users basic functions and operating techniques; and helps users find information online.

Registers new patrons: enters/updates patron information in computer; and prepares new and replacement library cards.

Prepares or completes various forms, reports, correspondence, schedules, routes, statistical reports, order lists, library cards, receipts, paperback ledger, door count forms, supply requisitions, time sheets, or other documents.

Receives various forms, reports, correspondence, library cards, library card applications, patron identification, hold requests, room reservation requests, invoices, packing slips, cash/checks, job applications, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Operates a computer to enter, retrieve, review or modify data; utilizes word processing, database, or other software programs.

Answers the telephone; provides information and assistance; takes/relays messages or directs calls to appropriate personnel, libraries, or departments; returns calls as necessary; renews books by telephone.

Communicates with supervisor, employees, volunteers, library patrons, community organizations, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:
Performs other related duties as required.

: Performance Aptitudes:
Data Utilization : Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction : Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

: It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.