Eye Care for Animals is looking for a Practice Manager. This is a unique opportunity to join a dynamic and rewarding veterinary group.
We offer wonderful benefits and a supportive collaborative and fun environment in a growing company.
The Job Description -
A Pathway Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.
Key to the PM’s role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital’s Pathway plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, and the willingness and capability to make decisions.
Specifically, the PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.
The PM is responsible for all accounting and financial control functions, including financial planning, budgeting, control and reporting systems, and financial analyses. The PM is responsible, with the hospital leadership team, for hitting revenue targets and managing costs effectively. The practice manager ensures the hospital’s management team has adequate visibility into operations so that the team members know how the hospital is performing, what the goals are, and how they contribute to achieving the goals.
Additionally, the PM may be involved in other hospital projects such as marketing, community outreach, and staff recognition.
A successful practice manager changes focus and roles quickly in order to successfully interact with a variety of people, both inside the hospital and in the community. The manager has a high degree of business acumen and is attuned to the variables that affect the hospital’s financial performance. In addition, the practice manager is highly motivated to contribute substantively to the hospital’s success.
Reports to Regional Operations Coach
Equipment and Facility Maintenance
Finance and Accounting Support
Culture and Work Environment
Additional Duties - see full job description
Ability to analyze various sources of data in order to establish priorities and initiate operational programs
Sound personal judgment in decision-making
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of staff management, including hiring and firing
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills; preferably completed VGPs EQ and Commando Conversation seminars
A commitment to outstanding client service.
Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
Solid math and Excel/spreadsheet skills.
Certified Veterinary Practice Manager designation or equivalent work experience
Three years of supervisory experience.
Preferred: Bachelor’s degree in business or related field.
Preferred: three years or more of managing a veterinary practice.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.