Network and System Administrator

Carlow University - Pittsburgh, PA4.0

Full-timeEstimated: $58,000 - $79,000 a year
Purpose of Position

The System Administrator will be responsible for the effective support, provisioning, installation/configuration, operation, and maintenance of hardware and software related to the core infrastructure in IT. The individual will be part of a team supporting the core infrastructure by IT and for Carlow University, and will participate in technical research, support and development of these systems to enable continuing innovation within IT’s infrastructure. This individual will be a primary resource for technical support and maintenance concerns, and will ensure that system hardware, network hardware, operating systems, software systems, and related procedures adhere to organizational goals, values, and standards.

Nature of Position

This position requires strong technical skills across a borad spectrum of infrastructure based technologies. Position will play a critical role in the stability and reliability of Carlow University systems, performing daily monitoring, verifying the integrity of systems resources, reviewing system logs for anomalies, and verifying the completion of scheduled backups. Position will also evaluate network performance and troubleshoot network and peripheral issues and network connectivity problems across campus. Success in position will be based on participating in cross functional teams within department to solve complex technical issues, and in recommending and implementing changes to establish standards for overall infrastructure management and maintenance. Ability to work with colleagues, vendors, and media in a collaborative manner. The incumbent must possess the ability to exercise good judgment in establishing priorities, making decisions and problem solving. Strong attention to detail is essential. Position requires the ability to handle multiple tasks and to work in a high volume, fast-paced, goal-oriented atmosphere.


Will maintain infrastructure in accordance with established standards.
Will monitor system performance and ensure high availability and performance of systems.
Will assist in establishing system specifications. This includes documenting configuration and system standards and procedures.
Will apply server OS patches and upgrades on a regular basis.
Will perform daily backup operations, ensuring all required files systems and data are successfully backed up.
Will participate in determining system testing approaches and test planning, and will assist in creating test procedures to assess impact of application and system upgrades in system performance and reliability.
Inspect LAN infrastructure and diagnose/fix minor or major problems/bugs.
Collect regular statistics on use of institutional network.
Will work closely with vendors to provide seamless support of systems on behalf of end users.
Will secure systems by developing system access, security monitoring and control standards, and will assist in establishing and testing disaster recovery policies and procedures for systems.
Will ensure creation and maintenance of technical documentation for systems.
Will routinely monitor system logs and investigate events reported on logs.
Will ensure that systems are available and fully functional during established normal business hours.
Will research and recommend solutions to identify opportunities to leverage currently supported technologies or recommend new technologies that meet the needs of institution.
Will maintain a positive, service oriented approach with all faculty, staff, and students.


Education and/or experience equivalent to a Bachelor’s Degree, preferably in Computer Science or a related discipline.
2-4 years experience in Systems Administration and/or Network Administration.
Knowledge related to installation, configuration, modification and support of networked systems, databases, and servers.
Demonstrated experience in and understanding of Windows server administration and VMware.
Sound knowledge of routers, switches, hubs and general network technologies.
Familiarity with highly available database configurations, including clustering.
Basic knowledge of TCP/IP protocol, DHCP, DNS, Active Directory, LDAP a plus.
Demonstrated positive interpersonal skills.
Demonstrated ability to research and resolve complex technical issues.
Ability to manage multiple systems and projects at any given time.
Self-motivated and able to work both independently and as part of a team.
Ability to learn quickly, meet established deadlines and demonstrate strong problem solving skills.
Demonstrated ability to manage timelines and deliverables, to create and manage task lists, and to meet work and project schedules as determined by others.
Demonstration of and reflection of understanding and commitment to the mission and core values of Carlow University and the Sisters of Mercy.

Performance Metrics (per fiscal year) Key engagement in development of one process or protocol to improve business efficiency

Supervisory Responsibilities
This is a full-time (40 hours per week) position (generally Mon-Fri business hours) at the Oakland campus. This position will work 100% for the Department of Information Technology.Work schedule