Director for Customer Success Enablement Programs

DocuSign - San Francisco, CA (30+ days ago)3.5


Sales & Business Development | San Francisco, California

Change the way customers and partners live and do business while helping them grow their top and bottom line with our transformative technology.

Position Summary

As the Global Director for Customer Success Enablement Programs you will drive the first 90 day experience for new Customer Success representatives joining DocuSign. Job one will be to accelerate ramp and maximize efficiency of the customer facing teams (ie. Professional services, Customer success architects) primarily through creation of both onboarding and ongoing programs. This will include the design and architecture of the overall program, training, content and metrics. You'll also collaborate with Segment leaders to determine expectations/objectives for their learning experience. The ideal candidate will have a demonstrated ability and desire to perform hands-on, roll-up-your-sleeves level that will help transform our Customer Success organization. You'll have spent time working with a growth-oriented SaaS teams and be competent in leading your own team.

This position is a People Manager and reports to Director, Global Strategic Programs.

Responsibilities

  • Manage a team of enablement professionals
  • Collaborate and partner with senior leaders across customer success, sales, marketing, and product organizations
  • Provide messaging and programs for key initiatives from cross functional organizations or company led
  • Engage internal leaders & support staff to ensure employees are fully enabled to lead/sell/support DocuSign solutions
  • Ensure every employee understands key competencies to do their job successfully
  • Provide regular feedback to management on critical factors affecting the business or relationships
  • Forge strong DocuSign-internal relationships with key managers and support organizations
Basic Qualifications

  • BS/BA Degree or equivalent in relevant work experience
  • 10+ years of experience
Preferred Qualifications

  • Management experience within Field Enablement function
  • High-growth, pre-IPO and SaaS company experience a plus
  • Ability to work in a fast-paced team environment
  • Self-starter with great time management skills
  • Management experience within Field Enablement function
  • High-growth, pre-IPO and SaaS company experience a plus
  • Ability to work in a fast-paced team environment
  • Self-starter with great time management skills
Sales & Business Development @ DocuSign

Our technology is transforming the way our customers live their lives and do business. Our Sales team is collaborating with customers across the globe to help them leverage our technology to change the way they do business. Our Business Development team is partnering with some of the largest most innovative companies in the world and in their industries to bring the power of DocuSign to more customers. Whether you are selling to an individual or a large enterprise, you will apply your extensive knowledge of our product and strategic partnerships to help our customers grow their top and bottom line.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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