Customer Service Representative

JBT Corporation - Dulles, VA

Full-time
Overview
JBT Airport Services is an industry leading, dedicated provider of Maintenance Services to Airlines throughout North America. Our maintenance services cover the full range of service from 24 hour, 7 day per week on-site service and emergency call out, to periodic maintenance of equipment based on technical visits quarterly, semi-annually, and/or annually with supplementary emergency support and call out as needed.

OUR BENEFITS

As a member of the JBT team you’ll enjoy frequent a competitive benefits package that includes medical, dental, and vision coverage + 401K.

This position is located at the Dulles International Airport in Dulles, Virginia.

Responsibilities
Coordinate customer service requirements with onsite maintenance personnel.
Answer phones and enter work orders into the CMMS system.
Oversee the scheduling of technicians and the input of all required information into the CMMS.
Serve as the first contact to customers and vendors.
Implement work order schedules maximizing usage of technicians and other resources.
Run operation reports and provide recommendations to improve efficiency/productivity.
Comply with company safety program and trainings.
Perform other duties as assigned or needed.

PHYSICAL DEMANDS:
While performing the duties of a Customer Service Representative, the employee is regularly required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or fell objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit.

WORK ENVIRONMENT:
The work environment is similar to airport operation with vehicular traffic. The employee regularly works near moving mechanical parts. The employee is occasionally exposed to outside weather conditions, fumes or airborne particles, toxic or caustic chemicals, cold, and vibration. The noise level in the work environment is usually loud.

Qualifications
High School diploma or GED equivalent
Valid Driver’s License
1+ years of related experience in customer service or dispatching
1+ years of related experience with data entry and scheduling workloads, and processing work orders
Proficiency in Microsoft Word and Excel
Excellent planning and organizational skills
Excellent communication and interpersonal skills
Ability to be badged to work in secure areas of an airport
Ability to work 1st, 2nd, or 3rd shift including weekends and holidays
AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org.

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.