WHO WE ARE
CHA advances child health through innovation in the quality, cost and delivery of care. Representing 220 members, CHA is the voice of our member hospitals nationally. These hospitals are essential providers, setting the standard for the highest quality pediatric care while training the next generation of pediatricians. With its members, CHA champions policies that enable pediatric hospitals to better serve children; leverages its position as the pediatric leader in data analytics to facilitate national collaborative and research efforts to improve performance; and spreads best practices to benefit the children of our nation. CHA has offices in Lenexa, KS and Washington, DC.
Responsible for providing exemplary informal training and hands-on intermediate data program support and implementing innovative learning solutions that streamline operations, enable new capabilities, and ensure member hospitals achieve value. Critical to the success of this position is the ability to gain consensus, collaborate with subject matter experts, facilitate training sessions and webinars, and manage website content and effective communications.
Essential duties and responsibilities
Provide exemplary, informal training and hands-on intermediate data program support while contributing to the success of innovative learning and support solutions for data programs and special analytic initiatives managed by the Data Product Operations team.
Proactively participate in daily training and support operations and special initiatives that ensure uninterrupted service to all stakeholders. Typically this includes, but is not limited to: user access, distributions lists, troubleshooting, ad hoc data requests, and utilization of resources
Provide informal training and coaching that assists members and staff in navigating our data programs, maximizing value through the use of standard reports, understanding data content, running standard reports, and creating ad hoc reports that support data analysis
Facilitate training and support activities associated with: onboarding of hospitals, webinars, and sales presentations
Manage resolution of support requests, collaborating with cross-department staff to provide comprehensive explanations
Facilitate instructor-led training sessions using a variety of techniques and resources, and contribute to the implementation of learning solutions that support classroom, hospital site visits, self-paced, and web-based learning for data programs and special analytic initiatives managed by the Data Product Operations team. Typically this includes, but is not limited to: standard and ad hoc reports, analytic tools, data content, data quality, and special projects.
Facilitate in-person and web-based training sessions for our data programs and special analytic initiatives using a variety of training techniques and resources
Coordinate training classroom logistics, includes but is not limited to: registration, room reservation, production materials, technical set-up, meals, travel, lodging, transportation, and class evaluation
Assist with key learning management activities, such as: user enrollment, setting up training sessions and managing rosters, maintaining reports, uploading course content, and assisting with testing
COMMUNICATIONS AND WEBSITE CONTENT
Manage website content and written and oral communications using various media, while collaborating with association staff to develop effective communications for data programs and special initiatives managed by the Data Product Operations team.
Provide professional written and oral communications that support phone calls, emails, presentations, webinars, website content, training resources, and conferences
Manage website content for our data programs in concert with the association web, communications, and marketing teams
Bachelor’s in business, healthcare, technology or related field is (required)
Experience and Special Skills:
Minimum of 5 years providing application and/or product support (required)
Minimum of 5 years facilitating and/or leading training sessions (required)
Experience with Business Objects or Tableau reporting software (preferred)
Experience in training analytics and/or business intelligence end users (preferred)
Healthcare experience (preferred)
Strong interpersonal and customer service skills
Excellent written and oral communication skills
Excellent presentation skills
Experience working with large relational databases
Strong aptitude for critical thinking, data analysis and problem solving skills
Strong time and project management skills
Ability to manage multiple projects simultaneously
Ability to work in a team environment and independently
Licenses / Certifications
Extensive periods of sitting and keyboard/computer work
Communicates in person and over the phone
May on occasion be required to lift packages up to 25 lbs.
Travel: Up to 10%
General office environment
Regular and predictable attendance
Keyword: Analyst, Training and Support
From: Children's Hospital Association