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Definition of the position:
Citynet is looking for a Managed Services Enterprise Engineer to work with clients in installing, maintaining, and troubleshooting various network and IT related elements in a skilled and professional manner. The engineer is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. The individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/troubleshooting abilities.
Candidate should be proficient at:
Candidate should be knowledgeable of:
Barracuda: (or equivalent solutions)
Basic network security/route/switch fundamentals
PC and Server Hardware
Candidate should also be able to work with customer’s business critical server and software packages and those support vendors. Also, must be able to work with field services and managed services technicians who are onsite to support them from a remote location to walk them through critical tasks or provide a higher level of technical support.
The Engineer will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Common devices and items that will be worked on include (but are not limited to):
This includes providing primarily in-house remote and occasional on-site support.
Essential Functions and Responsibilities of the position:
*Citynet’s custom online backup solution
**Citynet’s support and maintenance product
***Citynet’s network and monitoring product
Qualifications required for the position:
Office Work, Field Work
Some regional travel is required as well as occasional after-hours work.
Job Type: Full-time
Job Type: Full-time