Guest Experience Coordinator - La Peer

Kimpton Hotels and Restaurants - West Hollywood, CA3.9

Full-timeEstimated: $30,000 - $44,000 a year
Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

What you get to do: Build a guest experience that is memorable and unique. Our Guest Experience Coordinator takes initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond that of a traditional front desk agent or concierge specialist to take ownership of the full guest experience. They are empowered to move about their space and do what needs to be done; whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.

Your day-to-day:
Other duties may be assigned
Respond to guests with special requests as received
Review daily arrivals and detailing pre-arrivals up to 3 days out, noting special requests and communicating to designated personnel as needed
Review VIP and package arrivals daily
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Coordinate details pertaining to specific bookings i.e. welcome letters, amenities, etc.
Inspect all VIP arrival rooms
Possess fluent knowledge of the city and geography of surrounding areas
Knowledge of the restaurants, amenities, clubs and tourism industries to provide to hotel guests
Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
Communicate VIP arrivals and conduct follow up communication and relay messages accurately to designated personnel
Knowledgeable of Fire and Emergency Procedures
Attend departmental trainings and meetings
Develop relations with established services: restaurants, florists, beauty, etc.
Performs all other duties as directed by immediate supervisor
Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information

Specific experience we're seeking:
Previous experience in a Front Desk or Reservations role.
Able to accommodate a flexible schedule that may include weekends and/or holidays
Familiar with hotel systems and operations, and can enter in information accurately

QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:Prior experience required. Depending on the role degree may be required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS:While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).