Customer Service Representative - 1st Shift

XPO Logistics - Monee, IL (30+ days ago)3.3


1st Shift, Monday - Friday, 6:00am – 2:00pm. Weekend and overtime when needed.

Logistics done differently.

At XPO Logistics, exceptional customer service is key to our success. As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with coordination of warehouse duties such as inventory, creating packaging slips, reports, and packing customer orders.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:
Coordinate workload allocation between warehouse workers, material handlers, and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies as needed; allocate and release orders sent for loading and unloading; and allocate and research inventory for orders
Enter data for inbound and/or outbound freight into the warehouse management system (WMS) and Bills of Lading (BOLs)
Maintain and generate required reports
Process, audit, and file various documentation

What you need to succeed at XPO:
At a minimum, you'll need:
High school diploma or equivalent
1 or more years of customer service experience
6 months of experience in a warehouse setting
Proficiency with Microsoft Office (Word, Outlook, Excel)
Ability to communicate effectively with carriers, customers, employees, and management
Ability to multi-task and work a flexible schedule when needed

It'd be great if you also have:
1 year of customer service in a warehouse setting
Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.