Quick Lane Service Advisor

Northstar Ford - Duluth, MN

30+ days ago

Ideal candidates have strong customer service skills, a background in the automotive industry, and the ability to multi-task jobs while keeping customers informed on the status of their vehicles. Strong follow-up skills are very important for this position. This is a full time job with benefits. To apply, stop in and fill out an application or reply to this posting with your resume and which position you are applying for.


  • Set appointments
  • Greet customers in a timely and friendly manner
  • Produce repair orders and estimates
  • Effectively communicate with technicians and parts departments
  • Follow up with customers on the status of their vehicle
  • Set and achieve sales goals
  • Provide exceptional customer service
  • Answer phones and emails
  • Collect payments
  • Problem solve
  • Check customers out
  • Walk customer through repair and inspection of vehicles


  • High school diploma or equivalent
  • Ability to work in a team
  • Knowledge of vehicles preferred
  • Must have computer skills
  • Customer service experience
  • Must have positive attitude
  • Must have strong communication skills
  • Must be detail oriented
  • Ability to multi-task
  • Must have organizational skills


  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401k-Flex Spending Account
  • Paid Time Off after one year

This position requires work availability on Saturdays. We are closed on Sundays. Candidates must submit to and successfully complete MVR, background check, and pre-employment drug test.This is a union position. Quick Lane Service Advisor applications are available the Sales Receptionist desk at NorthStar Ford, 1420 Miller Trunk Hwy, Duluth, MN 55811.


Job Type: Full-time

Salary: $40,000.00 /year


  • Service Advisor: 1 year (Required)
  • Sales: 1 year (Required)
  • Customer Service: 1 year (Required)


  • Driver's License (Required)

Work authorization:

  • United States (Required)