Patient Assistance Coordinator (VCU Health System)

Cardinal Health - Richmond, VA

The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost savings within a health system. The goal is to access free medications directly from pharmaceutical and medical device manufacturers’ Patient Assistance Programs (PAP) via application process for needy un-/under-insured people

This position is located in Richmond, VA with travel between VCU Main Campus & NOW Building.

Identify eligible patients and medications; manage and process applications to pharmaceutical manufacturers’ PAP programs; monitor and track value of drugs recovered for billing and reporting processes; and develop/report out key savings and opportunities for the health system
Build relationships with and act as liaison to physicians, patients and PAP programs
Maintain daily contact with patients, nurses, physicians, social services, reimbursement specialists, pharmacy personnel, and PAP programs to ensure high level of service and assist in program participation
Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral
Extensive patient communication/education to determine eligibility for assistance
Identify and resolve rejected applications, including accessing comparable drug regimen
Maintain security and confidentiality of patient information

Acute hospital experience preferred
3+ years of work experience in one or a combination of pharmacy operations, hospital patient financial counseling, reimbursement/prior authorization, or patient assistance
Background in social work preferred

Knowledge/Skills Requirements:
Must be detail oriented with strong follow-up skills
Strong analytical skills
Must be self-motivated and have the ability to understand and follow instructions
Strong Microsoft Office skills (Excel, Word, Outlook)
Strong written and verbal communication; strong telephone presence/etiquette
Able to work independently and solve problems on behalf of Cardinal and the customer
Must be able to prioritize work to maximize job effectiveness
Excellent interpersonal skills
Must have knowledge of hospital and clinic operations
Experience working in a high volume, dynamic (changing) environment is necessary
Must have experience working with the public in a healthcare environment
Experience with low-income/special needs public is preferred
Experience with social programs and/or charitable organization is helpful
Richmond Metro Area

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.