Spa Support Lead

Monarch Beach Resort - Dana Point, CA (30+ days ago)3.8


  • Supervise the spa support staff, assist spa guests and oversee the daily operation the spa..
  • Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
  • Work at the front reception desk and in the locker room facilities as needed.
  • Manager on Duty responsibilities.
  • Assist with inventory, and stocking spa guest supplies and professional product.
  • Train, coach, and develop new associates.
  • Oversee scheduling of lunches and breaks at appropriate times throughout the day.
  • Oversee monitoring and review of daily bookings for accuracy.
  • Provide proactive and efficient customer service
  • Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
  • Demonstrate extensive familiarization with resort features, policies and procedures
  • Communicate efficiently and effectively with Managers, guests, members and associates.
  • Good working relationships with co-workers
  • Work closely with spa group sales staff to accommodate group reservations.
  • Research billing problems and comp reports with proper follow up with accounting.
  • Booking all VIP comps from other resort departments.
  • Assist with room utilization with therapists.
  • Assist in all areas of the spa when needed, TEAMWORK is a must.
  • Other tasks and duties as assigned. High school diploma or general education degree (GED); experience with handling cash, experience in hospitality field, previous experience as a spa concierge and attendant, experience with booking software, flexibility with schedule with evenings and weekend work required, good organizational skills and attention to detail.