The Administrative Assistant I performs a variety of specialized administrative and office support functions; creates and maintains specialized reports; assists with special events and other duties pertaining to the Membership Department
DUTIES AND RESPONSIBLITIES:
Ensure high quality service to membership staff (i.e., internal customers): timely, helpful responses; accurate processing; proactive problem solving; prompt and reliable follow through.
Ensures that information intended for membership staff, volunteers, members, and donors are properly distributed through the continuous maintenance of updated distribution lists, phone lists, and email lists.
Assists in membership retention and acquisition by making follow-up phone calls
Performs data entry, cash receipting for various program
Assist in the collection of outstanding membership payments
General office duties such as word processing, bookkeeping, flow of correspondence, filing, requisitions of supplies, etc.
Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
The employee may be required to push, pull, lift, and/or carry up to 30 pounds.
The noise level in the work environment is usually moderately quiet.
The employee may be required to travel (local) to run errands, pick up or deliver food and supplies.
Minimum one (1) years' experience in an administrative setting.
Possess the organizational and communication (verbal and written) skills to work in a busy work environment with a high degree of accuracy and professionalism. Bilingual a plus.
Must be highly organized, friendly, highly motivated and detail oriented.
Proficient in MS Office, specifically Outlook, Word, Excel and PowerPoint.
Excellent spelling, vocabulary, and grammar skills.
Possess knowledge of standard office equipment (computer, phone/fax, copier, printer, etc.)
Requires an ability to learn new skills quickly.
Ability to make sound independent decisions based on policies/procedures and risk management.
Confidential with data
YMCA COMPETENCIES (Team Leader):
Mission Advancement: Models and teaches the Y's values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress
Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.