Customer Service Agent

G.L. HUYETT - Minneapolis, KS3.7

Full-time
Save
Join a Winning Team

We are looking for an experienced Customer Service Agent. The ideal candidate will have a strong attention to detail, strong verbal communication skills, the ability to multitask, and a sense of urgency to accomplish Company goals. Candidates should possess a background in data entry, customer service and have relevant experience with sales and computer programs including working knowledge of Microsoft Office and Outlook.

Responsibilities:
Ensure we meet customer needs and maintain a high level of service.
Efficiently and courteously process customer telephone and email inquiries.
Provide and support accurate, timely, and complete quotes and order acknowledgements to customers.
Gather competitive information from customers and suppliers.
Positively interface with Customer Service, Manufacturing, and other staff.
Identify and articulate customer needs.
Support sales activities and quotes in a fast-paced sales environment.
Efficiently process information using Microsoft Excel and proprietary software
Support outside Sales Representatives in sales activities.
Answer customer and supplier telephone inquiries.
Qualifications

Requirements:
High school diploma / Business Degree Preferred.
Strong written and verbal communications skills.
Knowledge of general customer service principles, practices, and administrative procedures.
Experience in retail, distribution, customer service, data entry, or sales is preferred.
Excellent organizational, time management and problem resolution skills.
Ability to prioritize tasks and follow up with supervisors on completion of tasks.
Ability to adapt to rapidly changing conditions and/or environment.
Strong interpersonal and leadership qualities.
Computer literacy in Microsoft Office programs including MS Outlook.
Experience conducting analysis using MS Excel, preferred.
Previous experience working in a high performance team setting, preferred.
Detail-oriented, highly organized, productive team player.
Ability to quickly learn additional propriety Company software.
Business acumen and a clear understanding of value-added distribution.

Work Environment:
Office setting with friendly, team oriented staff.
Normal Work Hours are from 8 AM to 5 PM Monday through Friday.
Candidates should anticipate a very fast-paced productive environment.
Physical requirements include sitting, standing, and/or walking up to 8 hours per day.

Compensation:
Pay up to $15.50 p/h based on experience.
Profit sharing paid tri-annually. Additional details to be provided to qualified candidates.
Job Type: Full-time

EEOE:
G.L. Huyett is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.