The City of Bloomington is seeking a part-time Licensing Specialist to deliver excellent customer service and perform a variety of office support duties related to the licensing, elections, and passport functions of the City Clerk's Office.
Examples of Duties
Essential Functions of the Position
Professionally greet customers in person, by phone or e-mail and provides information, service or referrals as appropriate.
Provides accurate and complete information and instructions to the public regarding policies, procedures and ordinances.
Accepts and processes a variety of license and permit applications and renewals, including liquor, gambling, massage, rental, food, solicitor and special event licenses. Prints and mails notices, invoices and approved licenses. Receives and resolves license complaints and inquiries.
Maintains up-to-date data on licenses and follows all applicable licensing processes and procedures established by federal, state and local authorities.
Works collaboratively with other City departments and divisions, including Environmental Health, Fire, Police, Planning and Public Works, to coordinate the issuance of various licenses.
Submits monthly license reports to other governmental agencies.
Schedules meetings or public hearings, and insures that necessary notices are typed, complete and in appropriate order.
Acquires, maintains and applies up-to-date knowledge of the Minnesota Data Practices Act regarding the classification and release of data.
Notarizes documents for the general public.
Prepares bi-weekly background check report.
Maintains various files, documents and records in assigned area of accountability in accordance with applicable records retention policies. Promptly processes and file records so they can be readily be located and retrieved.
Operates a variety of office equipment and software applications with a high degree of proficiency. This includes, but is not limited to, Microsoft Office programs, City View licensing software and the state's Voter Registration System.
Accepts and processes cash, check and credit card payments for various permits, licenses, passports and fines. Balances receipts and completes daily report for Finance Department.
Investigates, prepares and submits verified claim forms to Finance Department.
Processes large mailings.
Compiles data as requested for the public and other departments.
Works independently and resolves routine issues in absence of supervisor.
Keeps the Licensing Examiner and City Clerk informed of all matters required to perform effectively.
Performs other related duties as apparent or assigned.
Accepts and processes passport applications in accordance with federal requirements.
Photographs passport applicants according to State Department guidelines.
Prepares daily transmittal report.
Reviews and mails passports daily.
Maintains yearly credentials with the U.S. Department of State.
Maintains Fullslate scheduling system
Assists with maintaining related data on the City's website.
Assists with voter registration and absentee voting processes during primary and general election season.
High School diploma or equivalent.
Two years of related work experience involving customer service and office support responsibilities.
Excellent customer service skills and ability to communicate effectively in person and over the phone with employees and the general public.
Excellent computer skills with Microsoft Office products, and the ability to learn multiple specific software programs.
Excellent mathematical aptitude, organizational, and administrative skills.
Ability to speak a second language, in addition to English, that has a recognized presence in the community. (Spanish, Somali, Vietnamese, etc.)
Certified passport agent
Experience with software applications specific to division or department.
Experience working for a local government.
Experience in business licensing.
Experience as an election official.
Knowledge of records management practices and electronic data management systems.
Cash handling/cash register experience
This is a part-time, non-union, non-exempt position that is eligible to earn paid time off (PTO).
Anticipated Hiring Range: $25.67 - $28.30 hourly
2019 Wage Range: $25.67 - $34.23 hourly.
In the first 5 years of part-time employment, employees earn 1 hour of PTO for every 14 hours worked. Employees with 6 to 10 years of service earn 1 hour of PTO for every 12 hours worked, and those with 11 or more years of part-time service earn 1 hour of PTO for every 10 hours worked.
Ongoing part-time employees who are expected to be employed for more than 6 months will make contributions to the pension program (PERA) through payroll deductions unless they qualify for one of the exemptions.